L. Langer
Well-known member
SSD update... Samsung 830 is a no-go in the Z820 as well... WTF? Spent over an hour talking to a couple different "support" people at HP. Not real happy. Their "solution" to the problem was to forget the SSD and replace it with an officially supported storage device. I'm seriously beginning to wonder if certain devices or types of devices are being intentionally crippled here. I'm not one for conspiracy theories, but I'm just about out of ways to explain this.
Looking for a solution or resolution or work-around here. I find it curious that the OCZ SSD worked fine with the older version of its firmware. Talked to OCZ again and got a bit further and they relaxed a bit after I explained the same thing was happening with the Samsung unit. I can't roll-back to pre v1.4 on the firmware as it was a destructive update. They have already sent me a new SSD yesterday to try, but they offered to send me another one that will have the older v1.3 firmware (in case the other does not). Not sure if that's the best solution, but it may be until I figure out WTF HP's problem is.
Here's some shit you need to know...
1. HP does break SSDs and other things through BIOS whitelisting on their computers so that you can only use their parts and it protects their profits. From a support standpoint it does make some sense even though it sucks donkey balls. Don't ask me for any specifics about this machine because they keep stuff to themselves but this is how they choose to do things now (they have been doing it for the past several years) and the only way around it is to break down the BIOS and compile a new one that does not restrict your choice of hardware components. I don't suggest you do that but I'm just gonna tell you about it because you want an answer. Once a parts ordering page is available in the HP part ordering database for this model, you can use the SSDs listed on there as a list for what works. I can't say for sure with this machine but I do know that HP uses Crucial and Intel SSDs in most if not all of their currently shipping products, so that may be why you had no problems using them if the BIOS has locked out others. If you want to try an internal SATA card, the machine might boot to your unapproved SSD from that but that's another BIOS specific option that may or may not be locked out depending on what HP has done. They don't make documentation about engineering stuff and the parts ordering lists along with whatever you can gleam from other people's experiences in forums like this are the only way to know for sure what works without trial and error.
2. The chipset used in the 820 is brand-spanking new and like many of Intel's chipsets, it will take some time to eradicate the bugs and it's most likely going to work best with Intel SSDs because that's what they test reference designs on. Intel will make updates to the chipset firmware to fix problems through the BIOS updates that HP will release once they have been tested. Anyone who has any problems with the onboard SATA or anything else related to the board needs to ride HP's ass so that they keep pumping out BIOS updates to fix whatever problems come up.