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Help requested: CF card failure

Satsuki Murashige

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Hi all,

This may be the wrong forum for this question, but I'm hoping there are some DITs who have run into this issue before and might be able to help me out. I shot second camera today on a small commercial. Very under-crewed, so I also doubled as data manager. We shot with two 7Ds. Toward the end of the day, one of my two 32GB Sandisk Extreme CF cards (60MB/s) suddenly refused to mount on my Macbook Pro and Sonnet QIO. Nothing visible on the desktop, in Shotput Pro, in Finder, or Disk Utility. The Sandisk cards are less than a year old. My three year old 8GB Lexar UDMA CF cards are still working perfectly.

I then tried to mount the card in my two Lexar FW800 UDMA readers, nothing. Finally tried a cheap USB multi-card reader which allowed the card to mount. However, the card quickly became very hot to the touch, dangerously so. I pulled it out when I noticed a burning smell. The card had two small black scorch marks on the label. I'm assuming at this point that it's a bad idea to insert the card into any device I don't want to destroy.

At this point, my main goal is to find a way to recover the footage as it is critical and a reshoot will be costly. The weird thing is that the card will mount in only one of the camera bodies (the one in which the media originated). I can record new files to the card as well as watch playback. However, I'm worried that if I try to offload the media by attaching my camera to my laptop via USB, I may damage the camera.

Has anyone experienced this before? Anyone have recommendations for getting the footage off the card safely? Any advice would be much appreciated!
 
I would take that card out of circulation as soon as you have recovered the files and get a refund/exchange from Sandisk if it's still under warranty.
 
Has anyone experienced this before? Anyone have recommendations for getting the footage off the card safely? Any advice would be much appreciated!
Drive recovery can be costly, usually starting at about $1 per gig. I have been able to recover drives before with Data Rescue II (Mac and Windows) from Prosoft Engineering:

http://www.prosofteng.com/


But if this is absolutely crucial, then I would hire a pro (most in the U.S.):

http://www.thedatarescuecenter.com/
http://www.drivesavers.com/
http://www.datarecoverygroup.com
http://www.datarecovery.net/
http://www.cbltech.com
http://www.dtidata.com
http://www.datarecoverynet.com/
 
Thanks guys. I was able to recover all the footage by offloading directly from the camera using EOS Utility. The card is def going back to Sandisk.
 
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