HELP! How to resurrect a RED Drive?

[Uberman]

I have a new RED Drive that has been used for less than 2 weeks.

The other day it dropped from a 6-inch shelf to the ground.

After the drop, the drive refuses to mount to my desktop (Macbook Pro). Final Cut Pro 7 also doesn't recognize it (but Disk Utility does).

My RED One sees it and can record to it. I can also playback from the RED.

What is going on with the drive?! How can I get my computer to recognize it?

Thanks for all the help!

 

[Curran Giddens]

In Disk Utility you can try reformatting it. MS-DOS.

If it were mine I would probably go ahead and do a low level format. Zero out the drive just to be sure.

 

[Martin Weiss]

And you should get yourself a proper disk utility, such as TechTool Pro, or DiskWarrior. You will need it at some point, and then it will be worth every single penny.

 

[Keegan@Netflix]

Hello Obi,

Not sure how hard it hit the ground but in some cases one of the spinning disks could be damaged not allowing it to communicate with the computer properly. If you find your self at a dead end i would suggest contacting your Bomb Squad Rep for a RMA or filing a support ticket on http://www.red.com/support.

Best Regards,

 

[Brent Carter]

Martin, can you move to "Bugs, Help" forum?

BC

 

[Martin Weiss]

My pleasure.

 

[Uberman]

Please excuse me if this is a super-noob question, but: where can I find this "Bugs, Help" forum?

Thanks.

 

[Keegan@Netflix]

Hello Obi,

Located under RED One General.

Regards,

 

[Martin Weiss]

You are already in it when you read this thread

Here's a direct link: http://reduser.net/forum/forumdisplay.php?f=27

You can see all fora here: http://reduser.net/forum/index.php

Edit: Michael beat me by mere nanoseconds

 

[Uberman]

Thanks for the quick response(s).