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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

HELP!! Clips Offline in RCX

Johann Gutierrez

Johann Gutierrez

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Hello everyone

I have one card of footage, 38gb of data that doesn't appear on RCX, The clips appear but they show up as offline, the folder structure is identical to the other cards on this project, each file has it own individual weight? Need help ASAP, I want to avoid the worst, of course so any help is much appreciated.

Jo
 
If you're not on the latest RCX version, upgrade to that FIRST. If you are still having problems then contact support and 1) explain exactly what happened (and if these clips are still on a REDmag or if you have copied them of), 2) upload a sample clip for us to take a look at (if you still have the redmag that may need to be send to us as well, but support will let you know).
 
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