HDMI out stopped working once I first plugged in a touch LCD

[Will Turner]

I bought my scarlet a couple of months ago and so far I haven't had any Issues until today. I've always used a Marshall LCD50 monitor along side my redmote. For my most recent shoot I rented a 5" touch screen, and when my AC plugged in the LCD to my scarlet the HDMI out no longer seemed to work. I've restarted it many times, changed every setting regarding the HDMI and it does not change. I've used several different brand new HDMI cables and tested the Monitor and it works just fine with a 7D. I've also reinstalled the firmware. The LCD touch works just fine and so does the HD-SDI out. Any ideas what it could be besides a broken HDMI connector?

 

[Bob Gundu]

What build are you on?

 

[Will Turner]

Build v3.3.15

 

[Carlo De Agostini]

I have the same problem with my Marshall V-LCD70XP-HDMI 7".
I've updated the latest firmware (4) on the camera. The HDMI works with another tv but not with the marshall.
Have you solved the problem already?

I've found the solution, not sure why but with a new golden HDMI cable it works. The old one I was using still works with the 5D but does;t with the red, don't know why.

Cheers