Has anyone seen this/had this happen/what it is?

[Ben Garvey]

This distorted frame appeared in my footage from a shoot I had today. It looks like only one instance of this occurred. I may remember reading about this happening on another thread. Any idea what it is, how to fix it, or if it will happen again?

Shot at 4KHD/29.97
Scarlet Build 3.3.1.4



Thanks!

 

[Bob Gundu]

submit ticket.

 

[Gunleik Groven]

If you still have original ssd media, check playback in camera...

 

[Ted Griffis]

Is this with or without a RR used for decode? If with, try without and see if it is still present.

 

[paul schefz]

submit ticket....same happened to me...

 

[Jon Carr]

I believe what was the common reason was that the cable for the side SSD module was not seeded fully. But I would refer to whatever RED tech support suggests.

 

[Ben Garvey]

What ended up being the cause for you?

 

[Jon Carr]

What ended up being the cause for you?

My camera never had this problem, but I remember reading 3 threads about this issue and 2 out of the 3 was the cable not fully seeded.

 

[Manfred Baulig]

There could be different kind of issues....worst....Image Processing board is damaged. It happened to me just 1 month ago.

 

[Tim Bradley]

I had the same issue. My camera went back to red and there issue was said to be firmware. Since having it back I have had no issues.

 

[Philip Lima]

I have had a similar thing happen once. It turned out to be a problem with the file on our server, and once I played back from the card there was no issue. For some reason, the on-set transfer corrupted the file. Definitely go back to the file on your SSD and see how it looks.

 

[Russ Fill]

I had similar issue but thought it may be a corrupt file transfer issue. Maybe check like said before the playback in camera if you can.
And make sure your cables and everything related to file transfer is connected well.
When I did so I could not repeat the problem.
You should also send a log and start a ticket to RED so they can comment on it.

 

[Ben Garvey]

Well this is strange. I still have the original footage on the REDMAG, and plays back fine at the exact same frame in the camera with no visual error. But when I re-transfer the shot back to my HD, I see the same error again at the exact same frame.

 

[Ryan Sauve]

I had a similar issue (http://www.reduser.net/forum/showthread.php?82978-Footage-Distortion-from-Scarlet-X) and I sent it off to Red as it was a faulty component. They've just finished testing it and should be sending back within the next day or so. I've seen this issue creep up now and then with some Scarlet owners. Some have been resolved with a firmware update, some by sending the camera back (me). Just submit a ticket. They'll ask you to send in the log file and they'll be able to figure it out pretty quickly. Good luck!

 

[pomfritter]

I had the same problem. We tried to debug everything according to threads here on reduser but ended up returning the camera to red and they changed the circuit board. It was a hardware failure.

 

[Bob Minervini]

seen it a couple of times on sets. It will disappear, but trust me, it will reappear and mess up your shoot. Send it back to red doctors asp.

 

[Caden Nash]

I believe what was the common reason was that the cable for the side SSD module was not seeded fully. But I would refer to whatever RED tech support suggests.

Yes, I would agree with this or the LCD cable.