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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

Group Buy: L'Aigle Exoskeleton

Joel Arvidsson said:
I thought the exos were going out pronto now since they are ready to go. But then again, I don't have all the details, and could be wrong. Hoping to get a tracking number soon!
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Pierre told me, mine ships this week:) but I live 10miles from the company.
 
Pierre, while I appreciate Berringer helping out while I've been on set, I would appreciate acknowledgement of when my unit will ship, since he has already gotten his acknowledgement.

I worked on this (the last group buy I will ever do) for hundreds of hours, and spent an entire week with the prototype, helping to iron out the kinks. I would, at the very least, like to get my unit in a timely fashion, since many other people have already gotten their units.

I would very much appreciate a confirmation of shipping with a tracking number... Shipping to the new address I emailed to you.

Thank you!
 
Email sent. Soft bag for me. Great job Pierre.
 
Question to Pierre - if I didn't chose the fast track, and now I want the hard case I will have to buy the hard case from your shop and you will ship exo together with the hard case? Will there be a bigger shipping fee for this? (I live in Latvia)

Thank you.
 
Some people here will not understand that customer service comes with a price. We won’t ask Abel Cine to service the units of this Groupbuy, as they are not the seller/donor. They have nothing to do with it.

Lead time is : ASAP. We’ll ship as many as humanly possible each day.
You will get an automatically generated email with the tracking number. Check your spams for it if it doesn’t show in your inbox.

Well received your “going for softbag” messages or your orders for the hardcase through the online shop.
The hardcase is the safest transportation solution and shipping costs are included anyway. You prefer to pay 500 and struggle to make it somehow elsewhere, than paying 500 and getting it now from the manufacturer. Nice.

David Dvir, Rod Hartzog, Michael Jensen, provide banking infos to get your refund.
 
I just wanted to pop back in here and simply state that the hard work done in this Group Buy ( as any one really on any GB) is to be appreciated over and over, and not easily forgotten as "TIME is MONEY" saying is true for any one!!

This needs to be always recognize by both the Manufacturer/Seller and Reduser/Buyer and while not in this group buy I see the need to bring it up because of some posts I have read in here, be thankful guys!!

As for how the Exo has evolved and what of an insane deal everyone here is getting, I will make no comment, you know this already!!

As Pierre's pushing the Hard Case with Custom Cut Foam for the Exo, this is a natural and very smart thing, because it at the end of the day will take better care of the product, and He knows this, and so should you!!

As for the cost, well, I have been in the US for 25 years, but I am Italian, and so each once on a while, like this past 3 years, I go back to Italy, and be faced with the absurdity of HIGH costs for anything, and this is the issue here as I see it, unfortunately for US buyers.

But make no mistake, you'll need a Hard Case to transport your units, and if they are arranged in any case without proper fitted custom cut foam, then your rig will bounce all over the place just the same.

And it's a bad thing, this is why I have Hard Cases for al my gear, and have deigned others to better fit my gear.


Any ways, very happy for every one here that at last the Exo is shipping out, and many of you Gimbal users will put your shoulders and trapezius at rest... :)


Again, nice Job Carey and Pierre!!
 
Pierre, I've changed my mind about soft case. I'd like to switch to hard case. Hoping you received email. Haven't got any confirmation the unit I purchased shipped yet so hopefully got it in time. ;-)
 
Pierre, Wait, why are you trying to give me a refund? Because I expressed my dissatisfaction with the customer service? You don't reply to emails and lately you inbox has bounced emails. This forum seems to be the best way to get a response from you. I'm sorry if my expressing how I feel has offended you. We are frustrated too.
 
I am not asking for nor do I want a refund. I share in Michaels frustration and have many unanswered emails through mail and L'Aigle website.
I would like to have mine shipped in the soft case please. Thanks
 
sam windell said:
Pierre, I've changed my mind about soft case. I'd like to switch to hard case. Hoping you received email. Haven't got any confirmation the unit I purchased shipped yet so hopefully got it in time. ;-)
Click to expand...


Good call Sam!!


Michael Jensen said:
Pierre, Wait, why are you trying to give me a refund? Because I expressed my dissatisfaction with the customer service? You don't reply to emails and lately you inbox has bounced emails. This forum seems to be the best way to get a response from you. I'm sorry if my expressing how I feel has offended you. We are frustrated too.
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rod hartzog said:
I am not asking for nor do I want a refund. I share in Michaels frustration and have many unanswered emails through mail and L'Aigle website.
I would like to have mine shipped in the soft case please. Thanks
Click to expand...


Pierre,

This is directed at you...


I can surely relate to the filling of do so much hard work and then be indirectly or directly called names and or offended...

But as far as I see it here, we have a very hard working man with a genius product and made something that was good at a very low price to something that is now fantastic at a super low price... And can relate extremely well as a fellow European passionate and had core for what we do, and passionate also abut words and coming form a very different social ethnicity were the words mean different then they might do in the USA.


On the other hand I see fellow Reduser which have waited a long time for a product and have had some issues with communication along the way, which is totally understandable, and now there is a bit of frustration on both sides, as they start speaking stronger then needed words here and there, but many of this words are also "just" and must be listen to with humility, and not taken too personal.

Ultimately is of course entirely up to you to whom do business with and with whom not, whom's money to take and whom's money to refund, but I urge for the benefit of the really hard work put in tho this long running Group Buy by both you, Carey and every one involved, to step back a bit...

And bring back serenity and ship out all units as agreed, making every one happy.


As for the Hard Case choice I have voiced my opinion already, and strongly suggest any one to rethink their options, as trust me when I say that you will come to a conclusion no matter what other hard case deal you think you make make better, that you should have taken the Customized one offered here.


Any ways, I care for every one here, and my voice goes out equally to all involved here.

Best,
 
Pierre Davezac said:
Some people here will not understand that customer service comes with a price. We won’t ask Abel Cine to service the units of this Groupbuy, as they are not the seller/donor. They have nothing to do with it.

Lead time is : ASAP. We’ll ship as many as humanly possible each day.
You will get an automatically generated email with the tracking number. Check your spams for it if it doesn’t show in your inbox.

Well received your “going for softbag” messages or your orders for the hardcase through the online shop.
The hardcase is the safest transportation solution and shipping costs are included anyway. You prefer to pay 500 and struggle to make it somehow elsewhere, than paying 500 and getting it now from the manufacturer. Nice.

David Dvir, Rod Hartzog, Michael Jensen, provide banking infos to get your refund.
Click to expand...

Pierre, I am trying to avoid double handling and custom charges for you to ship my original address. Instead of receiving an email stating that the item has shipped, is the a confirmation email on the correct address before it is shipped?
 
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