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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

Group Buy: L'Aigle Exoskeleton

scott devitte said:
Really..."quit fucking around" ? I'd love to see you say that to Pierres' face. Didn't you see the video where he is demonstrating the first version at IBC? My money's on Pierre.
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eh eh eh, mine too !
 
Wow, it got ugly in here. Thanks for answering my questions bye the way.

Please ship mine with the "Free" bag as soon as you can and I will deal with getting a case made here since we have to pay now. Thank you.

Pierre, you seem like a nice man, but how do you want your Company to be seen down the line? You have some very upset people on here that like your product, but feel that customer service could have been handled better, me included. Not sure if its a difference of country's and how we deal with things differently or if you feel you got screwed in this group buy? But, ultimately we are going to spread the word of the Exo and the customer service too. How do you want us walking away from this group buy about how things are handled thru Laigle? And Im not just talking the case now. If you lost money on here, think of it as money spent advertising Exo.

Also. if you had put the Exo out as the first version, it would not have benefitted you either as you must have seen things that could have been improved. Thanks for making the changes. Will give you credit for making that part right.

I know that we got a great deal, thank you for the opportunity. I assume (praying) it will work nicely, (although at NAB I couldn't get it adjusted so that it sat on my hips right), but this group buy experience was rough.

Hoping that the directions of how it should go together, stored and be adjusted is included with the unit if not sent via email quickly.

Thanks
 
At least Pierre is communicating with us, unlike a certain Polish vendor. I agree 9 months is lengthy, but I am happy to be receiving an updated product instead of having the original one that does not totally meet the needs of the user, then returning it for upgrades and paying more money. I am presently into three group buys, one that is approaching 2 years. Thousands of dollars of my money not working for me. Yes, I want the product promised. I believe all of us at some point in our careers have promised more than we could deliver and had to accept less money or lose of a client. It's life.

Simple, ship what is ready now, accept the fact there is no hard case included, find an alternative, move forward, start using your new toy to make movies and money for yourself.
 
jim mundell said:
customer service could have been handled better
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Jim, there is a sort of people who will always be unhappy, always argue, always lecture or disrespect others. There’s nothing you can do against this, especially not on a public forum. You can have the best possible customer service, down to the slightest details, everything thought of and dealt with, you just cannot please them.
Luckily enough, they are a very small group. But they’re also the loudest.

This is not your regular sales here. This is a pilot Groupbuy for a yet unexisting, game changing device. You are pilots, you are part of it, you are expected to be ambassadors, pionneers, hence this “collaborator” price. You are not the everyday customer. And I didn’t treat you as such. I considered you as fellow seamen on the same boat. The regular customer service is not to be JUDGED according to this GROUP-buy.

The Redusers/Endusers satisfaction is absolutely part of this Groupbuy – actually inseperable otherwise it is pointless. Indeed, it is and always have been an advertisement operation, not a commercial one (hence the fact that “calculation” was not that relevant). So if people are so unsatisfied as to dare disprespect me here, the operation conserves no purpose.
That’s why we are going to refund those people and keep only all the nice, courteous and professional ones, who will hopefully spread the good word.

I am a nice man. And you can count on my gratitude and generosity if you’re doing great things with the exo.
But when you step on my shoes, you’re not gonna get anything good from me.
 
Pierre, hoping that you are not including me as the "never happy people". A bit unclear on who that was directed to. I meant no disrespect. Just saw a lot of arguing on here and some confusion when checking in periodically on the status of things. Was just trying to be an olive branch with everyone and move forward.
Because things break and need to be repaired, questions are going to happen about best way to use and set up Exo. Was hoping communication is different then on here.

That said, I am unclear on where future repairs, questions and updates should be directed to? Is it just to your email, Abel or somewhere easy?

Jim
 
Cost comparisons to off the shelf Pelican cases are not real valid comparisons. Whenever a custom cut foam insert (or even any foam insert is included) the price sky rockets. And I would rather have a case that avoids assembly before a job and disassembly after a job. That scenario never works well for me. Time on location is too scarce.
 
Thanks Carey for setting this up and Pierre for delivering the product.

Pierre is appealing from his end as a token of appreciation by making an additional payment for the hard case. There will be some who want the company to honor their promises. I for one will settle for the soft case in the spirit of the group buy and am just glad Pierre delivers Exo.

I am just waiting for a confirmation from Pierre that my shipping address has since changed. Nothing heard for this still.
 
Hi Pierre, Sam Windell of Chronicle Cinema here. Couldn't access your email like others. I'll opt for the soft case as well.
 
Pierre Davezac said:
Jim, there is a sort of people who will always be unhappy, always argue, always lecture or disrespect others. There’s nothing you can do against this, especially not on a public forum. You can have the best possible customer service, down to the slightest details, everything thought of and dealt with, you just cannot please them.
Luckily enough, they are a very small group. But they’re also the loudest.

This is not your regular sales here. This is a pilot Groupbuy for a yet unexisting, game changing device. You are pilots, you are part of it, you are expected to be ambassadors, pionneers, hence this “collaborator” price. You are not the everyday customer. And I didn’t treat you as such. I considered you as fellow seamen on the same boat. The regular customer service is not to be JUDGED according to this GROUP-buy.

The Redusers/Endusers satisfaction is absolutely part of this Groupbuy – actually inseperable otherwise it is pointless. Indeed, it is and always have been an advertisement operation, not a commercial one (hence the fact that “calculation” was not that relevant). So if people are so unsatisfied as to dare disprespect me here, the operation conserves no purpose.
That’s why we are going to refund those people and keep only all the nice, courteous and professional ones, who will hopefully spread the good word.

I am a nice man. And you can count on my gratitude and generosity if you’re doing great things with the exo.
But when you step on my shoes, you’re not gonna get anything good from me.
Click to expand...


I am 100 % with you Pierre! Thank you
 
Has anybody that going with a softbag got any confirmation of delivery time yet? I heard nothing. I was hoping it would be sent out yesterday/early today.
 
Soft Case Please

Soft Case Please

Hi Pierre,
My direct email to you has bounced back also. I would like to go with the soft case also. Thanks for your hard work in getting it this far, and I am looking forward to taking delivery and using it!
Cheers
Tom
 
Joel Arvidsson said:
Has anybody that going with a softbag got any confirmation of delivery time yet? I heard nothing. I was hoping it would be sent out yesterday/early today.
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I was told my unit would ship by the end of this week or beginning of next week.
 
Pierre, please send me an confirmation on when it will ship.

Thanks!
 
Curt Pair said:
I was told my unit would ship by the end of this week or beginning of next week.
Click to expand...
I thought the exos were going out pronto now since they are ready to go. But then again, I don't have all the details, and could be wrong. Hoping to get a tracking number soon!
 
Soft bag for me please...

Thank you!
 
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