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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

Group Buy: L'Aigle Exoskeleton

Lee Dashiell said:
I'm not sure where we are here....I sent an additional 300 Euro to be on the fast track with Pierre saying the hard case would ship for that fee later, now we have another 490 Euro on top of that?? Please clarify the cost.
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Can you answer this question Pierre ?
 
Curt Pair said:
BTW: Do you know if the Pelican 1660 is larger than say the Ronin case? That case is pretty large too! ;)
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Curt. They are even cheaper than that actually. BH has them for 270 or so. To be honest though I'd probably go a little bigger to make it even easier to fit. The 1660 was a bit tricky although a nice snug fit. I'm looking at some other pelicans now and might report back with what I think would be the best overall case.

It's definitely bigger than the Ronin case but not by a ton.

As for the video. We've shot a bunch of stuff both in the field and just in studio as tests/comparisons. I have still have to give it a quick edit. The main thing I wanted to help with was how to adjust the orientation of the arms as I know some users had that question but I'm guessing a manual will be released pretty shortly. So my decision on the video is up in the air currently. I will consider how helpful it would be and likely will put something out. I was planning on it this week but I don't think my interest is there anymore at the moment.
 
Hi Pierre,
Is there a preferred method for us to go to get some supporting information on setting up the unit? I figure this may be a question for multiple others soon, so is emailing you preferred or is something else better, or is a resource going to be or already posted somewhere I may have missed?
Thank you,
Mohammed
 
Pierre Davezac said:
David (again):
I guess you’re not aware of what’s going on in the manufacturing industry...
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Ha I guess you're still really missing my point ;). So I'm going to re-write today's email for you.

"Dear Reduser Group-Buy Participant,

The time has come to ship your exo skeloten unit! We are excited for you to take advantage of this gear as we know you have been eager to get your "arms" on it for some time. Unfortunately an unexpected series of costs have accumulated throughout the course of our developments with this product. As we have intended to offer you the best version of our unit our R&D costs have risen substantially. The product is now in it's third phase of revisions and currently has significant improvements over our initial design. We hope that you appreciate this change over the originally proposed product. That said, we sincerely lack the funds available to both honour or commitment for the product and an included hard case. It is with deep sorrow I must inform you all we will not be able to ship units with a hard case included. We do still have an option available however there will be some cost associated with it. Alternatively we will be shipping units with a soft case at no additional cost.

We here at Exhauss truly appreciate your dedication to our company and product from an early stage and your commitment to supporting us with initial payments has indeed helped us further develop the product. We offer our most sincere apologies for this change in developments and trust that you understand our position.

Thank you,

Exhauss"

Instead of that we basically got a message, and continued posts defending your points, implying that we're screwing you or something. Man up. Take responsibility. Shit happens.. we all know it. Stop treating your customers like we're a disease you just want to be rid of and apologize. Let's get this group buy over with.
 
Pierre, We received our fast track unit and we love it. Thank you. Will we still get the soft case sent to us as well?
Also anyone has videos or tips on adjusting tension, or how you are using it, what are the best practices? etc... We intend to share our own findings and tips soon as well.
 
I certainly do understand... But if you can see it in your heart to help the other REDUSERS... that would be awesome!
 
An emailed reply is not going through.

I will take it in the soft case.

Is there going to be another delay because you don't have the soft cases?
 
First of all; Why are the RedUsers being asked to bear the brunt of Pierres miscalculations. There is not one producer I work with that would allow me to "after the fact" up my charges because of a miscalculation on my part! I feel Pierre that you made the terms of this group buy and now you don't like the deal you made.. (your miscalculations, not ours).

I'm a bit sick of having my money out of pocket for the time we have all been waiting.
Please ship my exo in the soft bag NOW and quit fucking around.
 
David Dvir said:
Ha I guess you're still really missing my point ;). So I'm going to re-write today's email for you.
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If I’m defending, then you are lecturing, the whole day long. With thousands of words I don’t even have time to read completely.

I understand your point: you don’t want to spend a few hundreds of dollars on those nice cases and don’t care about rewarding our work, even symbolically.
But you fail to understand our position. Or you just don’t care.

It’s a nice text though. Let me write yours then:

“I fully understand your position. I’m very glad to be part of this Groupbuy, which is maybe the greatest one I saw here. Wonderful product and insane price. I’m a little short on budget right now, so I will just go for the free softbag for now and I’ll be very happy to purchase the case later on, after your product saved my arms and my back from musculoskeletal surgery / after I made tons of money and earned prestige with it.” Or the like...
This is actually what we are getting from 95% of you. And I express my gratitude directly via email.
But there’s always the other 5%!!

Anyway, rejoy now, your next shootings are going to be waaaaaayyy easier.
 
Frustrations aside, let us not forget what has happened to other group buy threads that devolved into nastiness. A closed or deleted thread does not do us any good.
 
Let me be very clear. Pierre, you promised us an exo and a rolling case. Right from the start. YOU made the changes along the way to the exo because you discovered differences that would make it better and chose to implement those for us. I'm appreciative but YOU are benefitting as much from the sales of this as we are from using it. When you keep telling us how much we are getting and how much you are losing; it seems to me YOU miscalculated in business and now you have come back to us asking to pay an absurd amount for a case that you promised. How could you not look at shipping internationally WAY BEFORE the end? I do not get it. You build units that all deserve to be in a case so I am blown away you did not take the case into consideration when you opened this group buy. The RedUsers keep getting surprised by charges along the way and the fact is I can get Pelican cases for 250.00. Big ones.
Please, send the unit ASAP.

When I say quit fucking around I mean put my exo in its properly promised form and ship it! You've made promises
 
Pierre Davezac said:
If I’m defending, then you are lecturing, the whole day long. With thousands of words I don’t even have time to read completely.

I understand your point: you don’t want to spend a few hundreds of dollars on those nice cases and don’t care about rewarding our work, even symbolically.
But you fail to understand our position. Or you just don’t care.

It’s a nice text though. Let me write yours then:

“I fully understand your position. I’m very glad to be part of this Groupbuy, which is maybe the greatest one I saw here. Wonderful product and insane price. I’m a little short on budget right now, so I will just go for the free softbag for now and I’ll be very happy to purchase the case later on, after your product saved my arms and my back from musculoskeletal surgery / after I made tons of money and earned prestige with it.” Or the like...
This is actually what we are getting from 95% of you. And I express my gratitude directly via email.
But there’s always the other 5%!!

Anyway, rejoy now, your next shootings are going to be waaaaaayyy easier.
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How dare you reply to my remarks without even reading them?! How incredibly rude!

Maybe you should have taken the time to read my posts.. as I do understand your position and my point is essentially that we deserved at the least an apology for being mislead.

I do appreciate your work, and would have liked to support you further with actual money (as evidence by all of my posts). Seriously the product fucking rocks. And you definitely gave us an unrealistically low price. I just wanted a fucking apology for this bullshit instead of just more arguing.. sigh.

Congrats on an excellent product. Learn some manners.

I'll take mine without the soft cases or hard cases please.
 
While the soft case works for me, my recommendation in this situation is for Laigle to just bite the bullet and ship the product in the hard cases. I don't think the company is going to go bankrupt doing so, and businesses can and have and always will be subjecdt to huge losses (it happens every day in America) that they can recover quite quickly in the business world and write off losses on the taxes. You do what is right and let the accounting department figure out the bottom line. The cost of 93 cases is petty cash in the video world and petty cash in the business world.
 
rod hartzog said:
Let me be very clear. Pierre, you promised us an exo and a rolling case. Right from the start. YOU made the changes along the way to the exo because you discovered differences that would make it better and chose to implement those for us. I'm appreciative but YOU are benefitting as much from the sales of this as we are from using it. When you keep telling us how much we are getting and how much you are losing; it seems to me YOU miscalculated in business and now you have come back to us asking to pay an absurd amount for a case that you promised. How could you not look at shipping internationally WAY BEFORE the end? I do not get it. You build units that all deserve to be in a case so I am blown away you did not take the case into consideration when you opened this group buy. The RedUsers keep getting surprised by charges along the way and the fact is I can get Pelican cases for 250.00. Big ones.
Please, send the unit ASAP.
When I say quit fucking around I mean put my exo in its properly promised form and ship it! You've made promises
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That’s all wrong. You bought a sheet metal product. Calculations were ok for this. You get a very sophisticated one instead. And I’m still committed to deliver it to you, instead of calling the whole thing off.
Rod, I don’t take orders from you.
David, I’m fed up with your bloody lessons.

Ok, I’m angry about those 2 lecturers and I’d better whist for now.

Sorry for the others who have to witness this nonsense... AGAIN.
 
You admit using your soft case will result in a scratched up unit? You are ok with that? So I can pay extra for the case that was promised plus the wire transfer fee again? Fuck that. Terrible customer service. Your fucking email is full so we can't even message you. Rediculous.
 
Pierre, I would like to know when I will get my unit... I was suppose to get mine first, but decided to wait on a case. Now that there is no case, I would like to have mine shipped asap. I'm on a shoot and will need it in the coming weeks. I will write a final review of the product afterwards. Thank you!
 
Austin Glass said:
Frustrations aside, let us not forget what has happened to other group buy threads that devolved into nastiness. A closed or deleted thread does not do us any good.
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Agreed. You are being rude Rod, please don't.

At the end of the day, even with cases as extra, it's a hell of a deal we have here.

For whose who think it's too expensive. Here in France, Pelicase 1660 are between 474€ (empty) tp 630€ with plick n pluck foam. https://www.google.fr/search?client...&ie=utf-8&oe=utf-8&channel=suggest&gws_rd=ssl
 
Maybe, as I can see this whole situation going a bit 'Pete Tong'... maybe a compromise or middle ground scenario could be explored?

Just a thought :)
 
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