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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

GROUP BUY - Inovativ Voyager

Has anyone received their carts? I placed my order immediately and Adorama is telling me the items are on backorder and they have no eta from the manufacturer.
 
James J Lamberg said:
Has anyone received their carts? I placed my order immediately and Adorama is telling me the items are on backorder and they have no eta from the manufacturer.
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I’m #5 on the list, and paid literally within 15 minutes of the time stamp on the email I got from Travis with ordering info. Adorama told me they have no ETA. Inovativ told me they’re “still putting the group buy orders together” and that they “probably won’t ship til end of June”. Which is a bummer since that puts it at 8 weeks instead of 4-6. Had several big projects I was hoping to have it for. Then I see here someone at 130 something on the list got theirs last week or something. So who knows?

Travis, any way to check with your contacts and just get a little update on shipping please? Not trying to be a pest. Just, would be nice if we could get a quick update. Thank you!
 
Spoke with Inovativ at Cinegear in LA and carts are on track to ship by end of June. Thanks to everyone for your patience in understanding that in order to get a discount of this magnitude, you have to wait a bit to receive your cart. Really appreciate that!

Carts ship from LA to NY and then out to you, so I'd say if you haven't received your cart by the end of the first week of July, you can reach back out. Otherwise, things are right on track. Thanks!
 
Is it over? :(
 
Great news, just spoke to Inovativ and Adorama and the first batch of 103 carts are still right on track to ship out at the end of this week. Meaning, people should start receiving their product in the first week of July. Thanks again to everyone for being patient while such a massive order was put together. Most of you were super supportive and understanding during this process and I respect that!

TW
 
Last week, Adorama pinged my credit card for the cost of the cart. I was hoping that meant it would ship soon, but it has not. I just called Adorama and am told they have no eta on shipping for the cart or accessories. From 4-6 weeks initial estimate, we’re now at the 8+ week mark. Is it possible to get a firm estimate of when this stuff is gonna ship?
 
If you go back to last years group buy thread for the Apollo it looks like it was about 8 weeks before people started to receive theirs (& that's with only 50 carts total vs 140). Maybe they were a bit optimistic to say 4-6 weeks. Also we have 4th of July coming up... So based on Travis' last post and the lack of updates regarding shipment or tracking #'s from Adorama, I am assuming they won't ship out until the second week of July at the earliest.

Just not sure what he meant in terms of the first 103 carts... As many of us who were in the first 103 on the list still have no ETA and others who were well beyond that have received theirs nearly 4 weeks ago. It seems as if certain accessories maybe delayed different orders or they just randomly fulfilled orders.

Hoping to see mine soon before I go out of town for a second round of another bunch of work without it.
 
The last update a week ago said that the carts would ship out last week to Adorama and they did! Officially it was the largest ever shipment for Inovativ! Thanks to everyone for making it a big success and most of all thanks for your patience.

mNtITWE.jpg


Carts will be on their way to everyone soon!
 
Just called Adorama for info on my order, was told that no product has been received from the manufacturer for this order.
 
Eric Emerick said:
Just called Adorama for info on my order, was told that no product has been received from the manufacturer for this order.
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Unfortunately, I experienced the same thing yesterday. I called Adorama to check on the status of my order, and the CSR insisted that they have "not received any stock of any product from Inovativ since February". When I told the CSR that I'd seen the image posted above of the shipment, the Adorama CSR suggested, and I quote "that the company is not telling the truth" about having shipped this to Adorama. Now, I've worked in and around NY for a decade, and I avoid Adorama like the plague except when I have to use them, as this sort of thing is par for the course with them, so I took that very serious accusation with a giant grain of salt.

Called Inovativ hoping for some clarity, and spoke with a very nice and competent sounding CSR (Tracy, or Stacy?) who checked, and verified that the initial shipment had gone out.

Called Adorama back, and spoke with another CSR who I asked once again, in greater detail, about shipments from Inovativ, and who told me that Adorama has a buyer who coordinates large orders, and that looking in their system, they had not received any stock whatsoever since February of this year. Pretty alarming claim.....

For now I'm just chalking this up to Adorama as a company, and their CSRs being absolute and complete imbeciles of the highest order, and requesting that if folks on Red User do group buys in the future that they consider doing so through another vendor like B&H or Markertek.
 
Thanks for checking. Thats pretty shitty. Im sure there is a valid reason but why is Adorama even involved? Inovativ couldn’t process all of the individual payments?
 
David Parrott said:
Pretty alarming claim.....

For now I'm just chalking this up to Adorama as a company, and their CSRs being absolute and complete imbeciles of the highest order, and requesting that if folks on Red User do group buys in the future that they consider doing so through another vendor like B&H or Markertek.
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Hi there, I'm the person who coordinated this GB and numerous other successful group buys and I can tell you that the carts have been received by Adorama. I posted an update and a photo of the carts going out a week ago. You can look at my post history for an example of my dedication to making sure everyone gets taken care of during these GBs. The carts ship from CA to NY are then processed by the warehouse and go out to individual customers.

However, because this order was so large, it went to a special warehouse and wasn't processed in the normal system. Which is why the CS reps weren't aware it had been received. I saw this post and even though I'm working today, I took the time out to find out what is going on so I could post this update.

Both Adorama and Inovativ have been incredible partners throughout this experience. In the past few months Adorama has successfully delivered large orders of Geminis, EasyRigs and Titan Tubes at a serious discount and we're now working hard to complete Voyager. I'm sorry for any delay in receiving your purchase but it's not because of Inovativ or the team at Adorama. Orders of this magnitude take both considerable time and financial resources to complete.

If anything, I was personally too optimistic about the lead time I quoted in my payment email. My apologies.

Carts are shipping out THIS WEEK from the Adorama warehouse. I have confirmed this. Thanks again to everyone for your patience.
 
Travis Wears said:
Hi there, I'm the person who coordinated this GB ....
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Hey Travis, I should have probably noted it in my reply above, and was actually thinking of going back and editing it earlier to such effect, but I certainly dont put any blame on you, but instead gratitude for organizing this. Its an immense undertaking I'm sure, dealing with all the orders and people stressing about their shipments and such. So just to be entirely clear, thank you thank you thank you for putting this together :hurray: I think the overwhelming majority of the folks here understand that large orders face delays. You're a great dude for having made this happen.
 
And I didn't mean to imply the photo was a deception. I figured that it was something exactly like Travis explained in his latest post but got a bit nervous when Adorama told me they had no product. I never thought the group buy was in real danger, but, hey, I'm human. Happy I participated in this and happy Travis does these things purely gratis. The savings are truly wonderful, thanks!
 
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