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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

GROUP BUY - Astera Titans

anyone know about the output on these Titans?

says 1m: 785Lx, but with the boost mode are you getting 2200lx @ 1 meter?
 
So I ordered the 5M cables for the Titan tubes. My order just showed up today, but it was only 1 cable. The description says Astera 8 CBLS F/ PWRBOX F/TITAN TUBE 5M. I was under the impression this was 8 cables, not just 1. Anyone have any insight?
 
DC Chavez said:
So I ordered the 5M cables for the Titan tubes. My order just showed up today, but it was only 1 cable. The description says Astera 8 CBLS F/ PWRBOX F/TITAN TUBE 5M. I was under the impression this was 8 cables, not just 1. Anyone have any insight?
Click to expand...

I had the exact same thing happen and contacted Adorama, they said they'll ship the other 7... that's after a long discussion

I might have broken them in if you contact them today
 
Jeffery Anderson said:
I had the exact same thing happen and contacted Adorama, they said they'll ship the other 7... that's after a long discussion

I might have broken them in if you contact them today
Click to expand...

Well that is good to hear... Left a message with Julio- the sales rep on my invoice. If I have any issues, I will contact ya... :)
 
Same thing happened to me with the ordering of cables as well. I just received 1 cable yesterday. I'll reach out to Adorama and make sure the other 7 are shipping.

Thanks for the report!

Alex
 
Alexander Mitchell said:
Same thing happened to me with the ordering of cables as well. I just received 1 cable yesterday. I'll reach out to Adorama and make sure the other 7 are shipping.

Thanks for the report!

Alex
Click to expand...

You guys can always hit me up. I can help solve these kinds of issues very quickly!

Thx for being patient.

TW
 
DC Chavez said:
Well that is good to hear... Left a message with Julio- the sales rep on my invoice. If I have any issues, I will contact ya... :)
Click to expand...

they basically debated that I was sent a single cable, I sent them a photo of the package -- then they debated that it was 8-cables, then I showed them other people selling it as a 8-cable kit

it's all good they gave us a good deal and they said they'll get me the additional 7 cables
 
Matthew Emmanuel said:
Thanks! I just CC'd you in an email. I've been going back and forth in emails with Adorama since July 3rd.
Click to expand...

Got your email and shot over a reply. Will have our team look into this on Monday, so sorry for the delay!

TW
 
Clariz T. (Adorama)

Jul 17, 10:50 AM EDT

Hi Daniel,

Thank you for waiting for an update.

Upon checking with our warehouse, there was a stocking error wherein the cables were packed individually, instead of packing them by 8's. We will send the 7 missing cables, unfortunately, we ran out of stock. We are currently arranging another PO from the manufacturer and will send the missing 7 cables from the next shipment of our stocks.

Please let us know if you are willing to wait for our stocks to arrive or would you like to return the cable for refund.

Please accept our sincere apologies for the inconvenience this may have caused.
Thank you for shopping with us we appreciate your business.

YAY.
 
I believe all the cable issues are being sorted or have been sorted at this point. Just want to send out a quick reminder, that in the payment email there are instructions for how to handle customer service issues. It says to contact groupbuy@adorama.com and to cc me. We have information and contacts that the normal cs agents aren't going to have.

So next time, instead of going back and forth with someone who isn't familiar with the group buy system, email that addy and cc me! I guarantee it's going to be a much quicker resolution.

TW
 
Hey guys,

I know of a mini flash sale going on a set of 8 tubes with the power brick and case and with the option to add the ART7 transmitter. Stock is limited and you have to PM me for the details, hit me up!

TW
 
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