format fails, recording errors and firmware versions - ran a few tests

[Hector Berrebi]

up until last week our Scarlet operated perfectly, then on a production that rented it out for a day, it started giving "recording errors" followed by a yellow record dot, and no way to properly power down. also, it kept giving a hard time formatting the SSDs and gave "format failed" messages. they ended up loosing half a day, then reset the camera to factory settings and got a few shots done.
camera was on firmware 3.2.16, which worked great for me on several shoots and never had these specific problems.


yesterday i took some time to run firmware tests. updating and rolling back on both beta and official versions and shooting until i got errors.

versions 3.0.0 and 3.3.4 and version 3.2.21 all gave too much errors to shoot with

most stable i found is 3.2.19. i managed to shoot on it yesterday a couple of hours of stock footage.

today i kept testing. shot about 45 minutes straight (filling up 2.5 SSDs) until i got the first error. then I got a few more (same recording error- yellow dot) but i could somehow work around them by restarting the camera.
also had formatting failures that i overcame using secure format, or restarting

BTW i am in clean good conditions in an AC studio.

has anyone else been experiencing this? any solutions?

i sure hope its a firmware thing...

hector

 

[Trent Lillehaugen]

up until last week our Scarlet operated perfectly, then on a production that rented it out for a day, it started giving "recording errors" followed by a yellow record dot, and no way to properly power down. also, it kept giving a hard time formatting the SSDs and gave "format failed" messages. they ended up loosing half a day, then reset the camera to factory settings and got a few shots done.
camera was on firmware 3.2.16, which worked great for me on several shoots and never had these specific problems.


yesterday i took some time to run firmware tests. updating and rolling back on both beta and official versions and shooting until i got errors.

versions 3.0.0 and 3.3.4 and version 3.2.21 all gave too much errors to shoot with

most stable i found is 3.2.19. i managed to shoot on it yesterday a couple of hours of stock footage.

today i kept testing. shot about 45 minutes straight (filling up 2.5 SSDs) until i got the first error. then I got a few more (same recording error- yellow dot) but i could somehow work around them by restarting the camera.
also had formatting failures that i overcame using secure format, or restarting

BTW i am in clean good conditions in an AC studio.

has anyone else been experiencing this? any solutions?

i sure hope its a firmware thing...

hector

Have you opened a support ticket? There is information in the log file that we can use to help determine what is going on.

 

[Werner Jauch]

I've noticed yellow record dot at times, never paid any attention to it as I didn't notice any errors. (beta frimware, I think the latest). I have a busy shoot coming up this weekend. Should I be concerned about the "yellow record dot"?