Firmware update wont show

[Peter_Luckytell]

Hi,

Red epic x with 1.8 ssd

Firmware update does not start automatically when I start the camera I'm sure I have the correct firmware,
and that the "force_upgrade" folder is in the right place on my redmag (tried with redmag 128gb and 256gb).
But the update does not start when I start the camera, also tried to start it manually via the camera as shown in the picture.

And if a creat a look from my PC from Redcine-x and drop it on the redmag and put it in the camera it whont show up either, it is like the camera cant reed/see files on the redmag


Please help!

Thanks in advance!
Peter

Last

 

[Les Hillis]

I'm sure you're already familiar with the exact Firmware Upgrade process, but here it is anyway -

VERIFY CURRENT CAMERA FIRMWARE
To see the firmware version that is currently installed on your camera, go to Menu > Settings > Maintenance >
System Status > Camera Info. A higher number reflects a later release.

UPGRADE CAMERA FIRMWARE
Install the most recent firmware. Unless otherwise specified in the release notes, you do not need to upgrade to any
firmware in between your current version and the most recent version available online.
1. Connect an SSD (RED MINI-MAG® or REDMAG 1.8") to your computer.
2. Download the most recent firmware for your camera from RED Downloads at www.red.com/downloads.
3. Unzip the firmware zip file.
4. Copy the force_upgrade folder and its contents to the top level of the SSD directory.
5. Eject or unmount the SSD, and then remove the SSD.
6. Ensure that the camera is turned off and the REDMOTE is undocked.
7. Insert the SSD with the force_upgrade folder into your camera.
8. Turn on the camera.
The upgrade runs automatically.
During upgrade, the fans run at high speed and the PWR and REC LEDs flash green. After approximately 15
seconds, the LEDs stop flashing and the camera turns off. Nothing displays on the external monitors during the
upgrade.
9. After the camera turns off, remove the SSD and wait 10 seconds.
10. Turn on the camera.
The camera may take 30 seconds or longer to upgrade all of the attached RED devices. During this time the PWR
and REC LEDs flash green and nothing displays on the external monitors.
11. If this is your first time upgrading firmware, a pop-up menu opens with the Software License Agreement (SLA).
Select Agree. If you do not agree to the SLA, the camera cannot be used. The SLA continues to display until it is
accepted.
12. Verify that the firmware version listed matches the firmware version that you downloaded. For more information, go
to "Verify Current Camera Firmware" above.

I can only suggest double-checking the obvious stuff, ie. make sure the Camera Firmware is actually the one for your specific model of camera, make sure the 'force_upgrade' folder is unzipped and copied as is to the very top level of your REDMAG (maybe even secure-format the REDMAG in-camera before copying the 'force_upgrade' folder to it), give the camera time to go through the upgrade process.

I did see something in the manual that stated, "...The REDMAG 1.8" SSD (240GB) requires that your camera is on firmware v5.1.44 or later..." but I don't know if that's relevant.

Which REDMAG 1.8" SSD are you using, which Camera Firmware version are you on and which one are you trying to upgrade to?