Joel Arvidsson
Well-known member
First this is not about money but customer care.
I ordered a new lcd cable from red (Got the 7" delivered instead of 12" wich is to short in most cases). Even thoe I ordered the "next day delivery" service early on a wensday, I got a message that the package would not be delivered until tuesday the week after.
I called them and the explained that "next day" service was only in three citys in Sweden and that they don't send anything on weekends. Dhl is much better in this regard!! The funny is they did not have a problem with sending a bill for the express service wich is not an option in my area. They simply said that its RED's problem to tell this. Monday or Tuesday next week I see that the package have changed direction and is sent back from Gothenburg to Denmark all the way to France. Im thinking, Smocks!
I call them and they explained that France did mark it wrong, and therefore it came to Gothenburg instead of Malmö. Heres where I can't se any logical thinking in FEDEX's action. Instead of sending the package with the normal mail, wich would cost very little and at the same time only delay the package by a day.
Instead they send it back to France so they get a new chance to mess it up and they do. This time they make the package disappear. So I contact RED that have been in contact with Fedex, they send the new cable.
I ask RED to confirm that I don't have to cash for a next day deliver that took a month. Unfortunately Fedex only cash for the package they lost.
The new package with the "next day service" atleast did get delivered the week after. Still not close to next day, but I got it finally.
Just wanted to tell how nice experience I had with Fedex.
Cheers
Joel
I ordered a new lcd cable from red (Got the 7" delivered instead of 12" wich is to short in most cases). Even thoe I ordered the "next day delivery" service early on a wensday, I got a message that the package would not be delivered until tuesday the week after.
I called them and the explained that "next day" service was only in three citys in Sweden and that they don't send anything on weekends. Dhl is much better in this regard!! The funny is they did not have a problem with sending a bill for the express service wich is not an option in my area. They simply said that its RED's problem to tell this. Monday or Tuesday next week I see that the package have changed direction and is sent back from Gothenburg to Denmark all the way to France. Im thinking, Smocks!
I call them and they explained that France did mark it wrong, and therefore it came to Gothenburg instead of Malmö. Heres where I can't se any logical thinking in FEDEX's action. Instead of sending the package with the normal mail, wich would cost very little and at the same time only delay the package by a day.
Instead they send it back to France so they get a new chance to mess it up and they do. This time they make the package disappear. So I contact RED that have been in contact with Fedex, they send the new cable.
I ask RED to confirm that I don't have to cash for a next day deliver that took a month. Unfortunately Fedex only cash for the package they lost.
The new package with the "next day service" atleast did get delivered the week after. Still not close to next day, but I got it finally.
Just wanted to tell how nice experience I had with Fedex.
Cheers
Joel
