FAN new fan available contact RED

[Lee Kelly]

I just turned on my camera and noticed the fan didnt roar to life as it normally does.
I turned it off and on again and still nothing.
I did a quick factory reset and it shut down and I turned it on to be greeted by the message;
FAN
NEW FAN AVAILABLE
CONTACT RED

I am not sure if this is something I can fix? I do not want a new fan, I want the one I have to work! NOW.
I have work booked in.

I have seen an Epic with the new style fan(s) which stick out a little further than the original one, which I have. If i have to replace my current fan for some reason I want the same one.

Anyway, does anyone know what I need to do to get my fan working today?
Thanks in advance.

 

[ericyoung]

Pretty sure you can still get the old fan model if you want.

As for getting your current Epic front fan working - it's user replaceable (Note the correct orientation of the connector - be gentle and careful pulling out the connector - do not pull on the wires).

It may be just the fan and/or cooling grills are clogged with dust. If vacuuming the fan, stick a matchstick or cocktail stick in between the blades to avoid the vacuum spinning the fan at excessive speed. Similarly when using compressed air to blow out the cooling duct, avoid spinning the fan at high speed with the compressed air.

Check the contacts of the fan connectors are clean/untarnished.

 

[David Kuhn]

Another thing - if you just upgraded your firmware the new fan setting (Adaptive I think) doesn't spin up the fan on startup - worried me the first time I turned the camera on after the upgrade

 

[Lee Kelly]

The kind people at Red were quick to respond to my fan issue.
After sending a log file it was suggested that I upgrade to the latest BETA firmware and the fan started working again.
I am still having trouble getting manual fan to work but atleast my camera is staying cool and the fan is running.
I am not doing any jobs that have sound so the loud fan is fine for now. I hope to work out why manual fan speeds arent allowing me to make adjustments at this time. As the fan is working right now, I am reluctant to change anything and risk going back to square one!
I ordered a replacement fan (the same version I have already) and will replace it when it arrives.
I am going to take the time to run the BETA and see how it goes.
I have not rolled back to the previous firmware as the fan is working now and I dont want to take any chances. I have work to shoot!
Atleast I know that the fan is working and i can get through my shoot(s) for now.

 

[ericyoung]

The follow up information is useful. Hope you get a permanent fix soon.