Harry Clark
Well-known member
This post will probably get me banned but what the heck...
First I would like to say thanks.
The trade in program for the Red One is truly incredible. I appreciate both Stage 2 and Stage 3. No other equipment manufacturer, in my experience, has ever offered such a great deal. I am thrilled that some of my "Moore's Law Cost" has been offloaded by Red. Thank you, Red Team. I really mean it.
And yet...
When I sent in my Stage 3 Red for "evaluation", I was told it needed a fan motor and an eSATA cable assembly. I found this curious, as the fan seemed fine to me, and the eSATA cable (being inside the camera) would only ever have been handled by Red technicians at Red's service center. But it was only a few hundred bucks so I paid the vig, as it were, and moved on.
In conversation with other redusers, I discovered that they, too, had all paid a few hundred for little repairs. One friend joked with me, "I wish they had just said there was a $300 handling fee".
Now I have sold my Stage 2 body. This was my more reliable camera. No problems as of late. When the guys who bought it came to look at it, we ran the camera through its paces. When we shipped it, I was curious to see if there was going to be a repair. After all, this time they were paying $750 (!) for an "evaluation/ transfer" so I figured that might play into it. Wellllllll..... once again, a new fan was needed. OK. But there was also a diagnosis of " The camera was unable to record and as such a rework of the internal camera power board assembly was required." WHHHHHHHHAAAAAAATTTTTTT????????????
This is a camera that has been totally reliable. The buyers and I tested all my media, recorded clips, no errors, no dropped frames, no trouble. The camera has always recorded. It has never NOT recorded. The only time the camera has supposedly NOT recorded was two days ago at Red Headquarters.
It's no skin off my nose, but it's a big deal for the buyers, and it makes me look like some sort of scamster. Needless to say, I have questions.
So what gives, Red Team?
Harry
First I would like to say thanks.
The trade in program for the Red One is truly incredible. I appreciate both Stage 2 and Stage 3. No other equipment manufacturer, in my experience, has ever offered such a great deal. I am thrilled that some of my "Moore's Law Cost" has been offloaded by Red. Thank you, Red Team. I really mean it.
And yet...
When I sent in my Stage 3 Red for "evaluation", I was told it needed a fan motor and an eSATA cable assembly. I found this curious, as the fan seemed fine to me, and the eSATA cable (being inside the camera) would only ever have been handled by Red technicians at Red's service center. But it was only a few hundred bucks so I paid the vig, as it were, and moved on.
In conversation with other redusers, I discovered that they, too, had all paid a few hundred for little repairs. One friend joked with me, "I wish they had just said there was a $300 handling fee".
Now I have sold my Stage 2 body. This was my more reliable camera. No problems as of late. When the guys who bought it came to look at it, we ran the camera through its paces. When we shipped it, I was curious to see if there was going to be a repair. After all, this time they were paying $750 (!) for an "evaluation/ transfer" so I figured that might play into it. Wellllllll..... once again, a new fan was needed. OK. But there was also a diagnosis of " The camera was unable to record and as such a rework of the internal camera power board assembly was required." WHHHHHHHHAAAAAAATTTTTTT????????????
This is a camera that has been totally reliable. The buyers and I tested all my media, recorded clips, no errors, no dropped frames, no trouble. The camera has always recorded. It has never NOT recorded. The only time the camera has supposedly NOT recorded was two days ago at Red Headquarters.
It's no skin off my nose, but it's a big deal for the buyers, and it makes me look like some sort of scamster. Needless to say, I have questions.
So what gives, Red Team?
Harry
