Error with R3D Data Manager: 'reference checksum not available'

[Álex Montoya]

On a job with our Epic-X they get this error message with R3D Data Manager, though at the end is states that files were 'copied succesfully':

If I'm not wrong that's not really an error but the Data Manager's saying he can't verify the checksum data since it's not available. I wasn't there when they did the transfer so I don't know exactly what they did. Have you had such an error before?

To be honest I haven't used the R3D Data Manager. Our old RED ONE was very reliable and I copied the files using the Finder.

They also report that the copy of the SSD mag is slightly bigger that the original mag.

Any hints?

 

[Conrad Hunziker]

Hello-

It seems that you are doing a copy of already copied footage (i.e. not the first copy of the footage). You need to ensure you are using the same checksum types as they are using on set. The files were copied correctly, but the program cannot verify that the files are exactly as they were first copied.

Additionally, the copy of the SSD will be slightly larger than the original SSD, as we store the checksum material along side the footage. They are very small files that are in the RDC folder along with the footage.

Thanks.

 

[Álex Montoya]

Hi there Conrad, thanks for chiming in,

They sent me the screencap from set. That's supposed to be the first copy from the SSD to a harddrive attached to a macbook pro. Maybe it has to do with Red Watchdog interfering so that the checksum files cannot be saved?

 

[Conrad Hunziker]

Hello-

The Red Watchdog has nothing to do with our program. Users can use our program successfully with or without the Red Watchdog.

Looking closer at the screenshot, they should upgrade to the latest version. Theres a whole slew of improvements since this very old version.

Thanks

 

[Álex Montoya]

Ok. Will try.