Error: Playback Error, Codecready Time out/ Record Error , Internal fault

[Marc Berger]

Hi,
checked the cam, everything okay-sent it to the client, now he has those error messages:

[Playback Error]
[Codecready Time out]

[Record Error]
[Internal fault]

Playback starts 2-3 sec. later (drops the first seconds). Then a big Timecode jump and the LCD freezes, shows only black?????

What could it be? I never had those Errors before and can´t find a lot about it in the forum.
Thank you for helping!
Marc
BTW: I reported it already to Red support and added a LOG file.

 

[Marc Berger]

Sorry to bump so fast!
Marc

 

[David Battistella]

RED one or EPIC?
What frame size and REDCODE compression?
Cf or red drive?

 

[Marc Berger]

Hi David, don´t know frame size and Redcode.
It´s Red One MX.
Both, CF and Red drive show the same error.

Marc

 

[David Battistella]

Email Brent at red and he will get you help right away.

Have them check if it is on all clips or just one.

If its RC 42 maybe drop it to RC 36 and do a test shot.

Reboot.

Give red as many details as possible and it's good that you sent them the log.

 

[Marc Berger]

Thank you David. I gave all the details with a log file to John Restivo. I´m in contact with Red support. I´ll post news later.
Marc