error code 0x0000001e

[Brian Merlen]

What does this mean? I got a message yesterday when switching between playback and live mode, part of the frame was still stuck in playback while most of it was back in live mode. I emailed my rep with the log file as requested. I googled it and apparently this error happened in May 2012 to someone else. However I bought my camera in Sept 2012 and am running firmware from maybe November or so (the version that Nikon smart mounts became enabled). Not sure the version I can look it up tonight when I am home. Will I need to send the camera in as it says in the error? I tried emailing my rep last night but not sure if Irvine is open yet, its only 1030am NYC time right now...


Any advice would be highly appreciated!!! Thanks!

 

[Antony M]

I had error code 0x0000001d.

I don't think Red allow the public to know what these codes mean. Maybe they don't have a specific meaning, and they are just generic codes? Who knows?

 

[Brian Merlen]

Since my first post they have opened and am awaiting tech support to contact me. I was really looking to see if any other RU guys had this issue and what the fix was? Hoping for the best...

 

[Jason Comparetto]

In the meantime have you tried unplugging the cables and putting them back in, and possibly re-installing the firmware?