Error 0x0000001d "Please Save Log and send to RED Support" ONLY OPTION IS TO SHUTDOWN

[Mark Tarman]

Error 0x0000001d "Please Save Log and send to RED Support" ONLY OPTION IS TO SHUTDOWN

Hey Guys,

First time using the threads since my Scarletw purchase last fall. As you see in the title my camera has run into an issue. Unfortunately this happened the night before a shoot with some NFL draft players. Ive submitted a ticket but curious if anyone else has experienced the camera turning on, but the screen never loads and you cannot access menus. after numerous startups occasionally ill get to a torn screen and error message with only the option to shutdown. I tested the sdi/hdmi outputs without the RED monitor and still received the error...which leads me to think its the camera brain. Any idea or anybody see this happen before ?

 

[Marcus Friedlander]

That error code means there is a major hardware failure somewhere in your brain

You should send your camera back to RED ASAP so they can fix it for you.

But you'll definetely need to rent another camera for this shoot.

 

[Steve DiMaggio]

Hey Guys,

First time using the threads since my Scarletw purchase last fall. As you see in the title my camera has run into an issue. Unfortunately this happened the night before a shoot with some NFL draft players. Ive submitted a ticket but curious if anyone else has experienced the camera turning on, but the screen never loads and you cannot access menus. after numerous startups occasionally ill get to a torn screen and error message with only the option to shutdown. I tested the sdi/hdmi outputs without the RED monitor and still received the error...which leads me to think its the camera brain. Any idea or anybody see this happen before ?

are you on newest firmware, my issues went away once the newest stuff came out

steve

 

[Anthony Vitale]

Send the log file to Red. They will get back to you right away with what you should do.