Epic-X Lemo Power Connector

[Harry Clark]

I'm not complaining, so I'm not posting this under "complaints"...
I do have a concern and two questions regarding this concern.
Having had a few days under my belt with my Epic-X, I have noticed that the Lemo power connector wiggles around to a surprising, and somewhat alarming degree. It's not really possible to reproduce just by pushing the female connector around; you have to plug the power cable in and wiggle that.
It appears that the collar that holds the connector in place is not on the outside of the body casting, but inside.
My concern is that whatever the collar is attached to underneath the metal body is not very strong (hence the wiggling) and will fail at some point.
My first question is, is this behavior normal?
My second question is, what is the collar screwed down onto? Hopefully not a circuit board.
Cheers,
Harry

 

[Greg M]

I would contact support, does not sound normal. I have never noticed an issue with any of our bodies.

 

[Hudson Tanimoto]

The outside collar was a tad loose on one of our bodies. I just carefully tightened it with a fine set of bent-nose pliers and no more wiggles.

 

[NormLi]

Yep, just turn it closewise to tighten. Comes loose all the time but easy to fix, but obviously be careful

 

[Harry Clark]

Thanks guys.
I assumed it was not normal. I will give it a closer look and tighten if I feel confident, or RMA to the Red Team.
As a side note, a member of the Red Team proactively contacted me after seeing this thread and offered to get the camera FedExed back immediately. I'm pretty impressed by that; and it's nice to know they do monitor the threads here!
I'll report back when it's resolved.
Cheers,
Harry

 

[Jason Diamond]

Yeah, I've never noticed that with any of our Epics but it's always a good idea to contact your Bomb Squad rep with any issues. The service/support at RED has been unmatched in my opinion.

Jason