Epic wont boot anymore on latest firmware URGENT !

[David Pienaar]

My Epic M hast just gone down in exactly the same way. I'm n the process of shipping it back to RED right now.

It went in on the M upgrade program and went down on the first shoot after coming back.

RED have been quite good about offering to cover the shipping for the camera to be returned to them. Hope that they are going to cover the repair costs.

David

 

[Jens Jakob Thorsen]

Seems like quite a few Epics have gone down now? Mine died the same way on a commercial. Unfortunately we where 4-5 hrs from Mexico City and had to wait for a new body. Next 6 days I had to rent.
Total cost with rental and transport $5.000+ repair. :-(

 

[Patrick Grossien]

My Epic got evaluated and fixed....one of the internal boards was dead. According to RED they found small metal shavings in the camera body....they assume that a screw which was too long has been forced into the back of the camera.
I've been hiring out my EPIC with a V lock adaptor/ plate for years....looks like on one of the previous hires someone must have grabbed the wrong screw and forced it into the body, which caused the shavings....which caused the board to shorten/ fail.

Hey Dominik, sorry to hear that man! No way to prove who's fault this was do you? It's a bummer when renting that stuff like this could happen. Hope that at least you got your Epic back quickly now!

 

[aaranyan ramanujam]

Seems like quite a few Epics have gone down now? Mine died the same way on a commercial. Unfortunately we where 4-5 hrs from Mexico City and had to wait for a new body. Next 6 days I had to rent.
Total cost with rental and transport $5.000+ repair. :-(

I have 2 epic-Xs , both died within a span of one week gap, both are only 2 months old. Both being upgrades from scarlet. I doubt if RED compromises on quality of upgrades. 2 epics from the same assembly line and consecutive serial numbers failed within a gap of 1 week. im in the process of sending them back to RED. But sending them all the way from India is a pain in the wrong place.

Epic 1) has different colors on the LCD , tried different LCDs and even swapped Side SSD Module, still no go. Brain is busted,

Epic 2) Doesnt power ON, fans spin but amber (orange) light is lit up but doesnt boot up. Tried a million combos and troubleshooting ....did not work.

Now sending them back to RED for evaluation. Both under warranty. I also have Red ONE MX and a scarlet , both works flawlessly. I doubt the built quality of the new EPICs.

my shoots and schedules are screwed up.

Will RED take ownership and fix these latest EPICs once and for all ? or send us a new new Brain.

A disappointed, frustrated (twice) Customer.

 

[Luca Orlandi]

Hi,
same bad experience and same doubt.
My brand new Epic #06183 (trade-in from Scarlet-X #01300.) fails on the set, I shipped yesterday to RED EUROPE.
Here my post: http://www.reduser.net/forum/showthread.php?106662-START-UP-ERROR!-Nightmare-during-a-production!
I think there are serious problems in the assembly line...or something like that. I think the RED team knows the problem and I hope the problem will be solved... would like an official communication on this topic.
Reliability is the most important thing.

I have 2 epic-Xs , both died within a span of one week gap, both are only 2 months old. Both being upgrades from scarlet. I doubt if RED compromises on quality of upgrades. 2 epics from the same assembly line and consecutive serial numbers failed within a gap of 1 week. im in the process of sending them back to RED. But sending them all the way from India is a pain in the wrong place.

Epic 1) has different colors on the LCD , tried different LCDs and even swapped Side SSD Module, still no go. Brain is busted,

Epic 2) Doesnt power ON, fans spin but amber (orange) light is lit up but doesnt boot up. Tried a million combos and troubleshooting ....did not work.

Now sending them back to RED for evaluation. Both under warranty. I also have Red ONE MX and a scarlet , both works flawlessly. I doubt the built quality of the new EPICs.

my shoots and schedules are screwed up.

Will RED take ownership and fix these latest EPICs once and for all ? or send us a new new Brain.

A disappointed, frustrated (twice) Customer.