EPIC W ERROR...Help needed

[Harcharan Singh]

Hi
Our Epic W is giving an error ans shuting down.
Pl chk snap shot attached
Pl help
Thanks
Harcharan

 

[Brendan H. Banks]

I would suggest doing as the dialogue box says and send the info in to RED.

Also, what firmware are you running?

 

[Luca Orlandi]

Are you using "compatible" accessories ( cables, top plate with Lemo connector, vmount modules, etc)?

 

[Harcharan Singh]

Hi
We using wooden camera battery back plate
to give power to the camera.
Thanks
Harcharan

 

[Luca Orlandi]

I've seen this message with wooden camera pogo and lemo cable.

Hi
We using wooden camera battery back plate
to give power to the camera.
Thanks
Harcharan

 

[Harcharan Singh]

Hi
Will check other source of power and update.
Thanks
Harcharan

 

[Harcharan Singh]

Hi
With direct power its giving same
Error.
Harcharan

 

[Russ Fill]

I see your running in Varispeed mode. Does this error come up when not in a different frame rate than the project frame rate?