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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

EPIC Reservations Begin...

Brent,
I can´t login?!
Should I not put the same name like on my account? Maybe the customer account number?
Thanks,
Marc
 
Marc Berger said:
Brent,
I can´t login?!
Should I not put the same name like on my account? Maybe the customer account number?
Thanks,
Marc
Click to expand...

We have the same problem. I tried with 2 different computers, 3 different browsers and 3 different IP addresses. I've emailed our representative which I assume will be adequate as we have no other option.
 
If you are having EPIC Stage Two login issues please feel free to email me at michaelk - at - red - dot - com.
Please address the email subject as "Stage Two Login issue", also provide your name, RED Customer number or camera number.

Best Regards,
 
Brent@RED said:
So, as long as you have that 9 or 7 digit online order confirmation number, you should be all set.

BC
Click to expand...

I just went through and it looks like I did everything correctly- I have a receipt for the Stage 2 deposit, but my order number is 8 digits, not 7 or 9. I assume that is still ok?
 
I Bloom said:
My question is:

I know Red has announced both a pro I/O module and a pro Redmote. I have a sense that these are what I want. I just ordered an Epic Stage 2 and I'm wondering if that can be a package including these pro modules and not the standard modules with an adjusted price.

Thanks,

IBloom
Click to expand...

He said yes about the I/O
http://reduser.net/forum/showthread.php?p=581774#post581774

Hopefully the same for the Redmote, though I'd want to see a lineup of redmote pro vs not-pro differences
 
XiaoSu Han said:
hey Brent, if I submit another execution of the same serial number today, and select credit card payment, would that cancel the wire one and process the CC?

cheers
Click to expand...

Do not do that. If you try a second order, it will be kicked out of our reservation system when it attempts to download from the online store. If you want to switch from wire to cc, just contact your BOMB SQUAD rep to take care of it for you.

BC
 
Ryan E. Walters said:
I just went through and it looks like I did everything correctly- I have a receipt for the Stage 2 deposit, but my order number is 8 digits, not 7 or 9. I assume that is still ok?
Click to expand...

Haha, amend my statement to "7 to 9 digit online order confirmation number".

I checked, Ryan, you are all set.

BC
 
Just ordered... so excited!

Thanks for the bump on the wire transfer Brent. Wasn't sure what to do at first as $5k on our p-card would get us in trouble.
 
Just for clarification, when the website says "You must decide by May 1", is the deadline midnight tonight (Fri) or midnight Saturday?

EDIT: Just heard from Dan @ Red: We have until the end of May 1.
 
Brent@RED said:
Haha, amend my statement to "7 to 9 digit online order confirmation number".

I checked, Ryan, you are all set.

BC
Click to expand...

Brilliant, thanks. :)
 
Brent,

my name is raymond flynn and I have been trying to log into the Epic stage2 upgrade page for a while using the same info as I use when upgrading camera software, no luck. I double checked my info on the support page and it works to download camera software.
Returning to the Epic upgrade it doe not work. Please advise how I can effect a "yes" for upgrading to Stage 2. Thank you.
 
Dale Launer said:
I actually saw that before. Matt Duclos' chart is SO CLOSE to giving me the information I need - it has dozens of specific lenses with their coverage. Of course he has everything but the highly desired Super Speeds.

Oh the irony!
Click to expand...

Bring them by the studio early next week.. Ill spend 15 minutes with you and throw them on the EPIC and we can see which work and does not.
 
stage 3

stage 3

Meryem Ersoz said:
If Stage 2 is being used to determine production numbers, does that mean that Stage 3 reservations are not far behind? Seems as if this information, too, would be important for that purpose...

...feeling a little squirrelly about bypassing Stage 2 without having the roadmap available of all trade-in options, especially as this Stage 2 window slams shut in just a couple of days...would be great to be able to see into the possible future...
Click to expand...

did anyone answer this question
big hype about stage 2
but what will be happening with people who decide to go stage 3
and when ???
 
Anton Klima said:
did anyone answer this question
big hype about stage 2
but what will be happening with people who decide to go stage 3
and when ???
Click to expand...

Yes i wonna know that too? could someone of RED please answer this?
When will stage 3 start? after all epic`s are shipped to stage 2 customers?
Or will stage 3 open, after stage 2 option is closed?

I guess Red will not share this info, because they want that the most people go for stage 2 ?

But for us its important to know this?
so please Jim, give uss this info?
 
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