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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

EPIC officially out of Backorder

Jarred Land said:
REDMOTEs kick ass now.. took awhile for the software to catch up with the hardware. You won't be disappointed.
Click to expand...

Now this is news worthy of getting out the Lycra and pompoms :-)
 
Congrats RED. Can't wait to get my Redmote. My Epic package is coming together nicely... it's kind of cool to see all of the other accessory manufacturers in backorder, shows how strong the demand it and how much of a little industry RED has created around its products. Cheers.
 
Dylan Reeve said:
It's been a while since I've been here, but seeing this is shocking. I know that RED doesn't tend to tolerate criticism well, but this is a PAYING CUSTOMER who has waited for his order to be fulfilled and expressed his legitimate frustration about what he sees as failures in communication... And you're just going to kick him out - refuse to sell to him. That is NOT OKAY. Have some respect for your customers and understand their frustrations.
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I have no dog in this fight. I just received my Stage 3 Epic camera a few hours ago so I've just been observing. What I've observed is a customer who isn't able to see the great progress being made and then being unable to share the positives of the thread because he isn't personally sharing in that positive (i.e., getting his camera.) Let's face it, most of us customers are ego-centric.

And on the other side, you've got people who hear complaints day in and day out because the products they create and build are in such high demand that people want them NOW! And just as things are breaking better and they come on here to share the good news, WHAM! A pie in the face.

Look. This is all my fault. Someone sent me a chain letter and I did not pass it on. I was warned if I didn't pass it on, there would be a small tear in the earth-time continuum. I see now that this is that result.

It's too late for me to send the chain letter to others because I deleted it. But I hope to make amends by pleading for Axel's retention of his place in line for a camera. To make this fair, I feel like Axel should serve a 10 day ban from the forum. (Ten days should be enough time to heal the rip in the earth-time continuum, so everything should be copacetic when he is allowed to return.)

Again, I apoligize to everyone for not forwarding that chain letter. Please all, take needle and thread and let's repair this tear that I have caused.

(sniff)
 
Wow!!

Great work RED TEAM!!


Jarred Land said:
Sorry Mark... On M's you need the new antennas... part of the (free) upgrade process all Epic-M owners get that begins next month.
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This is great news, have been waiting to send our M8 back to Cali for all Upgrade goodies, the fact that they are FREE... PRICELESS... ;)
 
Carey Lee Coffey said:
Red does whatever the hell they want. That's why they succeed. If you don't like it, move on. You all know the drill by now. Congrats Red team!!
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Haha, the irony is I cannot tell you how much customer feedback has made it into our thought process at various levels. While we know we cannot please all the people all the time, we also know how much of what we want is the same thing our customers want :)

BC
 
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I'm sp stoked that when I'm ready to buy my epic (my goal is this fall) that I can order it and see it in a weeks time. :)

Good old fashioned American startup business, making the best product it can, at the best price it can.
 
Great news! I have to assume that this means more of the production team can shift to Scarlet. Never thought I would be so excited knowing that $10K will be leaving my bank account sooner than later...
 
Jarred Land said:
All the EPIC stages have been allocated... and EPIC is now officially out of backorder.
Starting later this week, Epic-X ( and the Touchscreen LCD ) will begin shipping on demand from RED.COM
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Does this mean I can expect to be shipping my R1 (december 2009) to RED UK very soon? I sure hope so.
 
Jarred Land said:
REDMOTEs kick ass now.. took awhile for the software to catch up with the hardware. You won't be disappointed.
Click to expand...

This is much better news than the out of back order news to me. You can take as much time as you need. I need gears I can rely on. Thanks!
 
Hey Jarred,
Whats the queue for the M upgrades? is it send it when you can or is it based on delivery?
Would love to get our M in ASAP for the same REDMote bump Mark is talking about.
When is the update for the X based REDMotes coming, We really love our REDMotes so anything to make them even better totally rules.
 
Everyone who bad mouthed the backorder should be kicking themselves! Red has really come through and this is awesome! I completed my first three day short on Scarlet, and let me tell you, the sooner I pay it off the sooner I am going for Epic =]. Just amazing images!!!
 
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