Epic Fail

[nacamera]

Hi,
Just had our first rental experience with our Epic-X and it was basically a FAIL. After having several issues involving getting a LOOK to be applied to the camera running the latest release OS, they moved to the Beta 2.0 OS and seemingly solved the LOOK issues. However, anytime the camera was powered down (lunch, break, battery change) the LOOK, and all other parameters of the camera reset. I'm no Red tech, but this sounds like whatever internal battery (or whatever) there is in this camera to hold that type information may be faulty. Getting ahold of anyone in Red's Tech department lately is pretty close to winning the lottery in luck. I'm guessing all the new Epics in the world are keeping them very busy, if other Epics are acting half as quirky as ours. Any thoughts or advise on this would be greatly appreciated.
Thanks,

 

[Brent Carter]

Bob, can you PM me the support ticket you filed on RED.com for your camera? I did a search in that database and did not see any recent results for "nacamera" or "Donnelly"?

BC

 

[Dave Weber]

Bob,

sounds like you got your hands on a bad egg. I'm no fanboy by any means but I have a red one and an epic and both have been utterly bullet proof. Maybe a little hiccup here or there but (knock on wood) no real problems to speak of.

 

[Andrae Palmer]

Is there an internal battery in the Epic to hold look information?

 

[Deanan]

Is there an internal battery in the Epic to hold look information?

Look info isn't saved by battery.

Bob, can you email me the log file from that camera?

deanan at red dot com

 

[Robert Cook]

I am impressed by RED TEAM TECH support.

We had/have an issue with our EPIC and within a very short period of time I was contacted by RED. Now they are waiting on us to give them info to finish trouble shooting our camera. The camera is on a feature shoot right now and my crew member is .....well, shooting a feature and you all know how much free time you have doing that. Have not heard from them in a day......hope they are ok:-0

 

[Toni Tur]

I DO IT FINALLY IN MY RED EPIC X MX!!!

http://www.reduser.net/forum/showthread.php?167120-How-to-change-the-internal-battery-RED-EPIC-X