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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

Epic disaster, 512 REDMag fail with ½ day's worth of footage

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Craig Parkes said:
Mag was second hand? If so certainly that takes away QC questions from this particular case.

Mag was second hand - and is still getting replaced by RED? That's appropriate customer service/standing behind the product.
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THAT is unbelievable service! The warranty would have gone away, with resale, of course and RED still replaced it. Just for giggles, I wonder how old the mag is?

One thing that might come from this, though, would be a revised warranty policy-term,etc..

Thank you very much

Fury
 
I think its extremely commendable of RED to replace a second hand mag, especially considering how much they are. Says a lot about how much they want to help, and are invested in customers.
 
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