DSMC3 RED touch 7 inch - no video

[Matt Pain]

Hey guys,

Currently on a shoot and our RED touch 7 inch monitor cut video feed while connected to the camera and between takes. We have now got no video. All other functions function as they should, camera control etc see the attached image.
anyone have any clue what might be going on here? It was extremely hot, could something have melted / fried that is rwlated to the video feed from camera to monitor?
have tried a different cable. Rebooted camera multiple times bviously but nothing seems to be working. Have not teied any favtory resets yet.

Thank you very much in advance for any thoughts regarding this puzzling situation.

 

[MorganMaassen]

hey matt
i had this happen twice with 2 separate DSMC 7" monitors. one purchased in spring 2022, a backup i purchased in summer 2022 (i was not traveling with the original screen's replacement)... both were sent in and replaced immediately with brand new units, by Red.

it hasn't happened since on either of the monitors i have now, knock on wood.

 

[Christopher S Johnson]

Ours drops out for about a second at a time every once in a while. I wonder if thats a sign of a failing board...

 

[Jack Black fog]

Hey guys,

Currently on a shoot and our RED touch 7 inch monitor cut video feed while connected to the camera and between takes. We have now got no video. All other functions function as they should, camera control etc see the attached image.
anyone have any clue what might be going on here? It was extremely hot, could something have melted / fried that is rwlated to the video feed from camera to monitor?
have tried a different cable. Rebooted camera multiple times bviously but nothing seems to be working. Have not teied any favtory resets yet.

Thank you very much in advance for any thoughts regarding this puzzling situation.

Hello, I have the same problem, how did you solve it? All functions work on my monitor, but there is no video image

 

[MorganMaassen]

Everytime this has happened and i've sent my LCD in, Red replaces it no questions asked.

 

[Pricetag26]

hey matt
i had this happen twice with 2 separate DSMC 7" monitors. one purchased in spring 2022, a backup i purchased in summer 2022 (i was not traveling with the original screen's replacement)... both were sent in and replaced immediately with brand new units, by Red.

it hasn't happened since on either of the monitors i have now, knock on wood.

Where did you have to send it off too bc I’m searching for more info on how to get mines repaired ?

 

[MorganMaassen]

back to Red in irvine, california via their website's support portal.