Lachlan Briggs
Member
How's it going everyone?
I got a little bit of a tricky issue at arms today: the dial and nav cluster on my dsmc side handle has stopped working. The problem is that the affected area is restricted solely to the zone highlighted here:![](http://<blockquote class="imgur-embed-pub" lang="en" data-id="a/ZF84RUU" ><a href="//imgur.com/a/ZF84RUU">DSMC Side Handle Problem Area</a></blockquote><script async src="//s.imgur.com/min/embed.js" charset="utf-8"></script>)
(link to the image I think should be attached to this post but just for safety regardless)
For a bit more backstory, I was using the camera on location about two days back and there were no issues at all, side handle was working and I could navigate though the menus and change settings and everything else you would expect the nav and dials to be able to be used for. Packed all the gear up and stored the camera in a pelican case as per usual for transport and bought it all back with me, so it was always in my possession, no wrongdoing of anyone else or anything. When I went to unpack the camera and mess around a bit with the settings, changing back what had been changed etc..., only the nav cluster and the surrounding dial and enter button had stopped working. Every other button on the side handle works and I am still able to control the function of the camera with the user set buttons and the recording trigger, but without the enter button I cant close pop up messages and I am unable to navigate through the settings menus and stuff.
I have cleaned the contacts on both ends of camera and handle, reset the camera with older firmware and then reinstalled firmware with updates for the side handle, but all to no avail. Camera still functions flawlessly, function buttons on the side handle function normally, recording trigger on the handle works, so the issue truly just comes down to the highlighted region in the linked image.
I couldn't find any mention of this being a problem elsewhere, so figured this is the place to post as I use it with my Scarlet MX constantly without issue. If anyone has any suggestions or ideas how to resolve this issue, I am all ears.
I got a little bit of a tricky issue at arms today: the dial and nav cluster on my dsmc side handle has stopped working. The problem is that the affected area is restricted solely to the zone highlighted here:
(link to the image I think should be attached to this post but just for safety regardless)For a bit more backstory, I was using the camera on location about two days back and there were no issues at all, side handle was working and I could navigate though the menus and change settings and everything else you would expect the nav and dials to be able to be used for. Packed all the gear up and stored the camera in a pelican case as per usual for transport and bought it all back with me, so it was always in my possession, no wrongdoing of anyone else or anything. When I went to unpack the camera and mess around a bit with the settings, changing back what had been changed etc..., only the nav cluster and the surrounding dial and enter button had stopped working. Every other button on the side handle works and I am still able to control the function of the camera with the user set buttons and the recording trigger, but without the enter button I cant close pop up messages and I am unable to navigate through the settings menus and stuff.
I have cleaned the contacts on both ends of camera and handle, reset the camera with older firmware and then reinstalled firmware with updates for the side handle, but all to no avail. Camera still functions flawlessly, function buttons on the side handle function normally, recording trigger on the handle works, so the issue truly just comes down to the highlighted region in the linked image.
I couldn't find any mention of this being a problem elsewhere, so figured this is the place to post as I use it with my Scarlet MX constantly without issue. If anyone has any suggestions or ideas how to resolve this issue, I am all ears.
