DSMC Side Handle NOT WORKING + smallHD not displaying MENU anymore

[Daniel Holmes]

So I just sent my SCARLET-X RED in for a transfer of ownership so they upgraded the firmware while they had it. I have a side handle and it doesn't work with the body anymore as well as when i connect my smallHD through hdmi the camera menus aren't showing up? I have a REDMOTE too

can someone please troubleshoot this with me?

 

[Paul Russell]

Try doing a 'rediscover'

 

[Kingsley Ogoro]

how is a 'Rediscovery' done?

 

[Cameron Currier]

Are you trying to control the camera without the use of a touchscreen?

 

[Cameron Currier]

how is a 'Rediscovery' done?

From Op Guide:
"Rediscovers all hardware and caches the data for future boot cycles. Perform a Hardware Rediscover if amodule or lens mount is not functioning correctly.
To perform a Hardware Rediscover, follow the instructions below:

1. Go to Menu > Settings > Maintenance.
   
2. Select Rediscover.
   
3. Select Yes on the screen that asks you to confirm the Hardware Rediscover.
   The camera turns off.
   
4. Turn on the camera. "