DAN BAUM

[Erik Franzén]

Honestly, I think a lot of people are afraid to say anything negative on this site. Seems like as soon as someone has an issue with RED, and decides to discuss it on here, they get immediately banned from reduser.

Post in the right section (COMPLAINT DEPARTMENT) and with the right tone (courteous and helpful) and you will get a proper response and no ban - do otherwise and all bets are off...

 

[Dave Blackham]

Just for the record, Dan is my rep and has been great to work with over the years.
Maybe we just all need to give these guys a break right now.
They have got to be just plain Godzilla swamped....

Dan's a great guy, always gets back to us and is very helpful. Cant wish for a better rep.

 

[Ketch Rossi]

Honestly, I think a lot of people are afraid to say anything negative on this site. Seems like as soon as someone has an issue with RED, and decides to discuss it on here, they get immediately banned from reduser.

Dave,

fact is that in some way you are right, however let me say that REDUSER has lately gotten quite a bit of a set of new not so good members, which strongly lack of manners,
politeness and respect, as the Moderators try to deal with, many of us, try to forgiver and forget the intrusive disrespectful manners of some, which ruin things for all, for this,
you might get the sense that you get, and in some ay I agree, and many others still not in off.


Its never what you say, ,its how you say it!!

 

[Elsie N]

Dan Baum is a fantastic rep. Always courteous and will get back to you. Dealing with him has always been a pleasure. Can't say enough good things about him.

This has always been my past experience with Dan, but recently I had an inquiry and the response was very un-Dan-like.

Not that it was impolite or disrespectful... more robotic than anything. Dan's usual email replies are written in such a way as to imply warmth, while the last one was coldly matter-of-fact. Either the Bomb Squad is catching so much grief that they are tuning out, or they have hired ghost writers. ;-)

EDIT: Just went back and read the aforementioned email. The second reading didn't seem so cold and impersonal after all. Just read like a guy giving me the information I needed as quickly as possible so he could move on to the next person. Like so many others have suggested, I guess with Scarlet, backorders, Epic Stage 2, 3, and 3.5 plus those waiting to line up for Stage 4... these guys are just working under full pressure. But at least they aren't pepper-spraying anyone, so *"if we make it through Decemberrrr, everything's gonna be alright, I knowwww."

*words taken from a Merle Haggard song

 

[Johnny Friday]

Hey and remember, RED just added a few thousand (at least) more camera owners....so i imagine their Bomb Reps are overwhelmed with the new customers---to that end it's RED's responsibility to keep up with demand and staff up. That said, i can attest to that fact since i was there 12 or so days ago picking up a camera from repair and about a dozen new Bomb Reps were coming in for interviews/training....and that was only a few minutes waiting in their lobby...talk was is that RED is staffing up now due to huge influx of buyers. So.....gotta expect things might be a bit slower than usually expected.

If you have a real problem....take it up the chain of command at RED by phone...i can tell you i have no problem doing that when i can't get either the answer i want or resolution and i have no problem communicating it to my rep....in fact i ask him who to talk to next and he passes me along.....so find it hard to believe you may not be asking too much or expecting too much. But again, i think the forum has spoken back and told you they don't think it was wise or decent to jump out on this public place. Best to handle it inside RED. I'll be RED takes serious customer support and will not tolerate a slacker as you have painted this "Dan".

 

[Mike Hechanova]

BAUMsquad is on point, and is good people. Reasonably timely and accurate experience through MXupgrade, aks, StageII EPIC-X, inquiries etc... I found that the only time I've ever felt BAUMsquad wasn't fast enough with correspondence was when I banked an order's timeline against a production's. Clearly my problem, not BAUMsquad's.

To the OP: hope you get things sorted out. I'm sure he'll do right by you.

 

[Levan Bakhia]

And, not cool calling out individual reps on REDUSER by name. I have posted many times that we are slammed right now and are doing our best to get in more people to stem the tide - but it does take a little time to find people we would be happy with as BOMB SQUAD reps and then train them. Right now, Dan - and all the other reps - are working 12-14 hour days to stay afloat on emails and voicemails. The holiday weekend did not help their inboxes....

Again, this is not your (the customer's) problem, it is ours. We can only ask that you be patient and know that we are doing our best here.

BC

brent, there has been 5 pages of post, I don't care about reading all of it, but I would not if I did not have a reason, and it is not about the thanksgiving.

Cool or not I needed to get a prompt reply, and that was the most efficient way, because after this post I did.

 

[Hrvoje Simic]

Cool or not I needed to get a prompt reply, and that was the most efficient way, because after this post I did.

I suggest re-considering the benefit.

 

[Luc Bouvrette]

brent, there has been 5 pages of post, I don't care about reading all of it, but I would not if I did not have a reason, and it is not about the thanksgiving.

Cool or not I needed to get a prompt reply, and that was the most efficient way, because after this post I did.

Yeah and as an added bonus you're now more than ever seen as the one who throws hissy fits to get attention. Way to go, friendo.

 

[Zeb B]

Should this thread not be in the Complaint forum?

 

[Zakaree Sandberg]

Dan is the shit..

Dan is the shit..

Dan has his shit down! he's a really good rep

 

[Brent Carter]

brent, there has been 5 pages of post, I don't care about reading all of it, but I would not if I did not have a reason, and it is not about the thanksgiving.

Cool or not I needed to get a prompt reply, and that was the most efficient way, because after this post I did.

We have traded emails in the past. Why not just email or PM me or Kelly or Michael? That cuts out the middle man of REDUSER and would be the most efficient.

BC