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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

DAN BAUM

Hi Levan,

I just touched base with Dan. Please note that RED was closed for the Thanksgiving holiday last Thursday and Friday and many reps are catching up from the long weekend. Please be patient and if you need immediate assistance, feel free to email me and let me know what the issue is.

Thank you,
Kelly
 
Hi Matthew - You're right, it is not just the long weekend. Many of our reps are slammed with emails and phone calls and we are trying our best to get caught up... the holiday here set us back again. Dan is looking into your situation right now. In the future, feel free to contact me if you have a question and we can work together to get things sorted.
 
And, not cool calling out individual reps on REDUSER by name. I have posted many times that we are slammed right now and are doing our best to get in more people to stem the tide - but it does take a little time to find people we would be happy with as BOMB SQUAD reps and then train them. Right now, Dan - and all the other reps - are working 12-14 hour days to stay afloat on emails and voicemails. The holiday weekend did not help their inboxes....

Again, this is not your (the customer's) problem, it is ours. We can only ask that you be patient and know that we are doing our best here.

BC
 
Just for the record, Dan is my rep and has been great to work with over the years.
Maybe we just all need to give these guys a break right now.
They have got to be just plain Godzilla swamped....
 
Levan Bakhia said:
Please answer my emails!!!!
Click to expand...

Instead of belting out your rep's name in front of 40000 other redusers, wouldn't it quicker (not to mention more respectful) to just give him a call? It was Thanksgiving weekend after all.
 
Paul Russell said:
It must be tough being a Bomb Squad rep. I'm on my third and I don't even have a product yet.
Hopefully this one will stay cos he's great,
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I can't wait to buy a camera, just so I can get the best customer service on the planet. Coolest people ever.
 
Yeah....i've been getting emails from my rep like around 6:30pm and later lately....so they sure are putting in more time. AND....here's a shout out to my rep that always finds a way to get back to me and he kicks ass: Charles Contreras. This guy will move up the red ladder for sure. Speaking of that...

i had a rep back in 2007 actually meet me on a Sunday at Denny's with my camera that was in for repair.....now how can it get any better than that! Damn--forgot his name, but way out of the ordinary how RED and red employees get things done.

...oops, guess i'm way off topic now.
 
Wow, lol. I saw this thread and thought, huh, what da ya know? A Dan Baum thread!
Dan has been great with me. Has he been going above and beyond for someone else?
I wonder what this praise thread will be about... lol

Well it's a praise thread now I guess ;)

Best Wishes

Lliam
 
I will vouch for Dan as well. He is my rep and always been prompt. He’s gone above and beyond for me before.

If he’s taking a while I’m sure he is really swamped. Like the other guy said, if it’s something urgent I’d give him a call.
 
Jason Wingrove said:
in the future If a customer has tried repeatedly to make contact offline with their rep with no replies... what should they do?
j
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Jason,

Try reaching them by their direct extension, if your still having no luck please email me. michaelk-at-red-dot-com.

Best Regards,
 
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Dan is a GREAT person.

He's my rep for about a year and a half and i can tell you he really cares about customers.

His help is very much appreciated here by me :)

Thanks Dan!



Antoine
 
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