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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

Cyclone 600-2707

Dear Dustin,

I just got my Cyclone 2027 today! Much to my disappointment, I can't get it to work with my MacPro 8-Core (MacPro 4,1) at all. :-(

I have the Cyclone HBA card in Slot #2 (on the Mac). In the Cyclone, I have REDRocket in the top 16x slot, an ATTO UL5D in the first 8x slot, and an ATTO R380 in the bottom 8x slot.

The Cyclone automatically powers up with the MacPro, but NONE of the cards (nor the HBA adaptor itself) show up in the system profiler. Any ideas?!?

- Jordan
 
Dustin Cross said:
I am returning my 6G card and getting an Atto 3G R30F. The 3G cards are working with the Cyclone. Sounds like a little extra work needs to be done for the 6G cards to work with the Cyclone.


Dusty
Click to expand...

I guess it will be eventually solved by updating the firmware but it's too bad to find something not working within the PCIe 2.0 specification.
 
Jordan Livingston said:
Dear Dustin,

I just got my Cyclone 2027 today! Much to my disappointment, I can't get it to work with my MacPro 8-Core (MacPro 4,1) at all. :-(

I have the Cyclone HBA card in Slot #2 (on the Mac). In the Cyclone, I have REDRocket in the top 16x slot, an ATTO UL5D in the first 8x slot, and an ATTO R380 in the bottom 8x slot.

The Cyclone automatically powers up with the MacPro, but NONE of the cards (nor the HBA adaptor itself) show up in the system profiler. Any ideas?!?

- Jordan
Click to expand...

Jordan,

I don't have Cyclone, but from my past experiences with expansion chassis or anything to do with installing bus cards, you can start installing one by one, then see what is not working. I'd try to put RR in x8 slot though.
 
Hi Kaku,

I'm already going down that road... Starting up with only one card (UL5D in the 8x slot) still yields no results. The odd thing is that the system profiler in the Mac isn't even seeing the HBA card itself.

Dustin: did you have any such experiences when you first getting started? Cyclone says there are no drivers to install, so I'm a bit stumped...

- Jordan
 
Update... just booted up with the Cyclone alone (no PCI cards) and even it alone still doesn't show up in the System Profiler! I've also tried resetting the PRAM to no avail. :-(

Somebody help!!! ;-)

- Jordan
 
Jordan Livingston said:
Hi Kaku,

I'm already going down that road... Starting up with only one card (UL5D in the 8x slot) still yields no results. The odd thing is that the system profiler in the Mac isn't even seeing the HBA card itself.

Dustin: did you have any such experiences when you first getting started? Cyclone says there are no drivers to install, so I'm a bit stumped...

- Jordan
Click to expand...

Ah that is the root of the problem. I didn't see any of the Dusty's post expressing issue besides the ATTO 6G card. Would Cyclone send another host card right away? I'm curious how Cyclone handles when this type of thing happens.
 
Unfortunately, Cyclone tech support is currently closed (they're on East Coast time) so I won't find out how they handle this until tomorrow AM.

- Jordan
 
PRAM zap?
 
Looks like there is definitely something wrong with the supplied HBA card. First, I noticed that the jumper settings were NOT in the "default" positions according to the online documentation. Adjusting them made no difference. Even booting up with ALL other PCI cards removed (except for the video card, of course), the HBA never showed up in my System Profiler, and the green lights on the card and on the cable never illuminated. I will obviously have to call Cyclone first thing in the AM. I'll let you know what happens...

- Jordan
 
Jordan,

Sorry to hear about that. Must be a bad card, cable, or expander board. If you don't even see the card in slot two, I am guess it is the card.

Mine came right up. I am on Mac Pro 4,1 Octo 2.26 OSX 10.6. Expander card is in slot two, next to my GTX285.

I have attached a screen grab of my System Profiler showing the Cyclone.

The only problem I have had is with the ATTO R60F. Right now I just have two Rocketraid 2322 cards and a Decklink card in the Cyclone. My Rocket is on another job and I don't need it for this Alexa job I am doing.

I am having tons of problems with my Sonnet QIO, but I have problems with it in my Macbook Pro, so I don't think that is the Cyclone, and the QIO is not in the Cyclone.. Sonnet thinks I have a bad QIO.

Hope Cyclone gets you a new card fast.


Dusty
 

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Dustin,

Thanks for getting back to me... Since I've never seen the 2707 working properly, perhaps you can tell me some things.

- does the LED on the back of the HBA card light up?
- do the LEDs on both sides of the cable light up?
- do you know the jumper switch configuration that shipped with your card?

Thanks in advance!

Best,

- Jordan
 
Jordan,

The two LEDs on the HBA just above the cable do light up green.

No light on my cable. Either end.

I am on set rendering right now so I can't easily check the jumpers. I will check when I get a chance.

Let me know if there is anything else I can do to help.


Dusty
 
Oh no, I'm sorry, I feel you pain.
 
Hi Dusty,

So, I don't get those HBA lights - not even with nothing else connected but the HBA. Sounds like possibly a dead card to me... Odd that the card shipped with the jumpers out of place. Please do check on that for me whenever it might be convenient. Thanks!

- Jordan
 
Update: 10/22/10

Two nights ago, just after I finished posting my last post here, I heard back from Eric Breeden, the Senior Technical Sales Engineer via email. He was VERY attentive, especially considering that it was after hours on the East Coast, and he was likely at home. After numerous late night emails exchanged back and forth, Eric was unable to diagnose my problem, and told me he would talk to the engineering team first thing in the morning.

At 7AM PST (Cyclone had been "open" for an hour on the East Coast) I received an email from Eric stating that the engineering team was stumped, but that the product designer would be getting involved. At 8AM, I was on a conference call with Eric and the product designer, who's name unfortunately escapes me (my apologies). In any case, neither of them were able to figure out what the problem was, so it was decided that they would ship an entirely new unit.

At 8AM this morning, the replacement unit arrived via UPS's "early" morning delivery option. By 8:30AM, I had everything up and running perfectly, and was torture testing the REDRocket. I transcoded about 80 minutes of 4KHD to Apple ProRes 4444 (I realize that's not the most "pro" test in the world), but at least initially, it worked perfectly - and at full (or at least not-noticeably-less-than-full) speed. I then installed my two ATTO RAID controllers and was pleased to find that they both worked as expected also.

So, it appears that I had a defective unit. The replacement unit seemingly works perfectly, right out of the box, as I had initially expected. No one knows why the original unit was bad (Cyclone swears they test everything before they ship it), but in any case, the customer service was nothing short of exceptional.

Before I get too lovey dovey about the Cyclone, I definitely need to do some more real world testing. I start a 13-day shoot tomorrow that will involve daily transcoding, so we should see how the REDRocket performs in the Cyclone over a prolonged period. I will be sure to report back here if there are any significant problems.

In the meantime, I really couldn't be happier with the product, and although the defective unit unfortunately cost me two days of downtime, I think Cyclone responded as well as can possibly be expected.

Best,

- Jordan
 
Jordan,

Great to hear everything was taken care of. Eric is great to work with.

I am finishing the second week of a feature with my Cyclone and everything is working great. This is an Alexa shoot, so I haven't been using my Rocket, but I have two Rocketraid cards and a Decklink in my Cyclone with no issues. It has also been pretty warm (over 90F) a few days here and no heat problems with the Cyclone either.


Dusty
 
Great to hear! I held off on Expansion Chassis for a loooong time, waiting for the 2707 to come out. It is "exactly" the product that I want... Now my fingers are crossed that my cards play nice.

- Jordan
 
So I'm noticing that my REDRocket card is performing slower than expected in the Cyclone 2707. For example, it's taking about 30 minutes to transcode a 5 minute clip. That just doesn't seem right. I currently have the REDRocket in the 16x slot, but my system profiler correctly identifies the card as running at 8x and 2.5GT/s. That seems "right."

Any suggestions?

Best,

- Jordan
 
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