Customer Service Praise

[Landin Williams]

Hello,

I've been a long timr lurker of Red User (thanks for the abundance of information), but have yet to post. Figured this is a good a time as ever.

I wanted to share my positive experience with RED customer service. I've been working with Andrea Dondanville and honestly I wouldn't have purchased the camera (BT Red One MX) if it wasn't for her help. Coming from DSLR I had LOTS to learn about setting up a RED rig properly. What's needed...what's nice to have etc... so many choices and configurations. It was too much for someone like me. Luckily Andrea was able to guide me and answer the silly questions I had

So just wanted to say hello to any Red reps reading this, and thank you for the great customer service. As a young filmmaker looking to grow and learn new technologies I can't think of a better place to be but with RED!

Thanks again and hope to connect with more of you as time goes on

Landin

If anyone is interested in seeing what I've shot you can check me out here: http://landinwilliams.com/

 

[Brent Carter]

Welcome aboard, Landin. Glad we made a good first impression : )

 

[Dave_S]

Based on my years of dealing with Red, I must say that Chad Koeller is the King of customer service. The best thing about this gentleman is that he replies within 24 hours, in depth answers and if he doesn't know the answer he will find it out for you. I am so happy with Chad's attitude and help that I don't mind Red charging 2% extra for every purchase I make and give that 2% to Chad for his exceptional service. Keep up the good work Chad and Red well done on hiring people like Chad.

 

[Brent Carter]

Thank you for sharing, Dave_S. Chad is one of our longest tenured BOMB SQUAD reps for a good reason : )

 

[Dave_S]

You guys are gems

 

[martinnoweck]

I have been dealing with RED Customer Service in Berlin / Germany the first time in the last couple of days and have to say it was great and fast service and superfriendly experience!

Best wishes and kind regards,
Martin

 

[Maz Mawlawi]

I would like to share a recent experience with RED customer support as well...those guys are amazing!!! We had some problems with some footage we shot a couple of days. We thought we would have to re shoot a bunch of scenes but the gurus at red came up with a special software solution that fixed our footage and averted a major headache and potential disaster! THANK YOU RED TEAM!!!!!!!!!!!!

 

[Louis Maddalena]

Based on my years of dealing with Red, I must say that Chad Koeller is the King of customer service. The best thing about this gentleman is that he replies within 24 hours, in depth answers and if he doesn't know the answer he will find it out for you. I am so happy with Chad's attitude and help that I don't mind Red charging 2% extra for every purchase I make and give that 2% to Chad for his exceptional service. Keep up the good work Chad and Red well done on hiring people like Chad.

If Chad is the King, the Queen position would definitely have to go to Whitney. She is no longer my Rep though nothing against my current rep. Jay has been awesome so far, and can't wait to work with him more in the future.

 

[ericyoung]

I would like to share a recent experience with RED customer support as well...those guys are amazing!!! We had some problems with some footage we shot a couple of days. We thought we would have to re shoot a bunch of scenes but the gurus at red came up with a special software solution that fixed our footage and averted a major headache and potential disaster! THANK YOU RED TEAM!!!!!!!!!!!!

Hmm. Wonder if they can fix our footage that didn't have a Black Shade Calibration Map, but we did shoot black FPN reference clips.