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CS6 Freezing While Editing

Nick Mahar

Nick Mahar

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I got CS6 a week ago and it's been working great. I've only done minor edits but it has worked fine. I just started editing a music video with lots of files. It works fine but randomly it started freezing when i was editing. The last couple times i has been when i clip on a file to preview before putting it on my timeline. Not sure why this would be happening. All the footage is from my Scarlet.


Computer Specs:
2.7 GHz Intel Core i5 IMAC
16GB Ram 1333 MHz DDR3
Version 10.7.4

Running OS off an SSD and footage is on my 2TB Hard Drive.
Graphics Card: AMD Radeon HD 6770M 512 MB

Any advice?
 
Make sure that you have your Paused resolution set to something like 1/4. If you have it set to full or 1/2 res every time you scrub and stop, premiere will pause while it tries to crunch the full res data. That may be the reason why you are seeing periodic pauses. You may also be running into data rate issues from your hard drive. I suggest a raid setup for large projects. Hope that helps!
 
Joseph Coleman said:
Make sure that you have your Paused resolution set to something like 1/4. If you have it set to full or 1/2 res every time you scrub and stop, premiere will pause while it tries to crunch the full res data. That may be the reason why you are seeing periodic pauses. You may also be running into data rate issues from your hard drive. I suggest a raid setup for large projects. Hope that helps!
Click to expand...


Sounds like the best idea! I will definitely try that and thank you!
 
I just wanted to add that I have similar problems as well on a 2.2 i7 MacBookPro, 10.7.4 with Scarlet footage. I have the latest RED importer installed (RC3/gamma3) and when I click a clip to load it into the preview window the whole program hangs and requires a force quit. My preview resolution is set to 1/4 and this never happened with the old RED importer. I just updated PPro last night and am going to try an edit in a couple house, hoping that the problem won't come up again. It's quite frustrating.
 
Hey guys,

Sorry you're having issues. I'll do some testing on 10.7.4 and see if I can repro on my end.

Wes Howell
Adobe Systems

feel free to e-mail me directly to whowell at adobe
 
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I just bought a new top spec'd PC based editing system and upgraded to CS6 to edit Scarlet. It is basically a $4500 paperweight that also hangs and requires force quit constantly. Very disappointing.
 
Wendell Adkins said:
I just bought a new top spec'd PC based editing system and upgraded to CS6 to edit Scarlet. It is basically a $4500 paperweight that also hangs and requires force quit constantly. Very disappointing.
Click to expand...
If you want assistance fixing your problem you should leave explicit details on all aspects of your system and the software you are running.
 
Another thing that will help is a RAID array. My spec'd out MAC Pro was jittery too, and it is Ferrari style, beefed up to the max. But it's because I had no RAID for high transfer speeds.
 
Tom Daigon said:
If you want assistance fixing your problem you should leave explicit details on all aspects of your system and the software you are running.
Click to expand...

Good point! Being tired and frustrated can impair ones logic and reasoning. This is a dedicated editing machine running only Windows 7 and Adobe Creative Suite 6 Production Premium. Hardware is as follows:

Intel Core I7 3930K 3.2 GHZ (x12)
64 GB Crucial RAM
Seagate 2 TB 7200 RPM SATA
EVGA GTX580 3072 MB
Intel 120GB SATA SSD
Corsair 1200 W PSU

I have confirmed that it is not related to pushing footage/debayer settings as the program will lock up without even bringing any footage in, like just clicking a settings tab for example. All other Adobe software works fine.
 
Hi Wendell,

Sorry you're having issues. I edit as well and I know it's no fun.
I'm very surprised to see you having issues with such a nice, new machine.

Most issues that I have been assisting with are related to slightly older macs and many issues have been specific to the GTX285 video cards... they just seem to not have quite enough oomph to deal or enough VRAM to churn through large RED frame sizes.

However, RED editing performance is SOLID. I think there is something specific to your machine.

Could you try one thing? Could you disable CUDA and see if you're still having the issue? Also, after you've tried this, please reach out to me at the e-mail I provided in this thread.

Best,
Wes Howell
Adobe Systems
 
Hi Wendell,

You are welcome! Thanks for letting me know. Glad you're up and running and finally able to enjoy your machine!

Best,
Wes
 
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