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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

Corrupt frames - please help

Here are a few more of the corrupt frames. I have Red Support looking into the issue.
 

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To share my experience, I had the same issue last week on a documentary shoot in florida.

It was hot and I was running a lot and the camera got hot in the end.
After watching the footage from the SSD and before offloading, I found out that the last 7 clips were corrupted in an increasing way.
I shot one clip a little later, and this one was good again.
So I consider the issue was related to over heating, and it was my fault not paying attention during the action.

To me the clips are lost and not usable...
 
Jeff Kieffer said:
To share my experience, I had the same issue last week on a documentary shoot in florida.

It was hot and I was running a lot and the camera got hot in the end.
After watching the footage from the SSD and before offloading, I found out that the last 7 clips were corrupted in an increasing way.
I shot one clip a little later, and this one was good again.
So I consider the issue was related to over heating, and it was my fault not paying attention during the action.

To me the clips are lost and not usable...
Click to expand...

Jeff, Was it just the occasional frame that was corrupt or was it the whole clip?
 
I noticed the same issue with my Scarlet today while shooting in Washington D.C. over the three hour shoot the errors became more and more. We noticed them first after loading in the material. Luckily I still had the card we had shot all material on, unfortunately it didn't matter. First time we loaded the material in with a MBP 17" and received multiple errors so I connected the card reader to my other MBP 15" and scrubbed through the material to find the same issues in the same places, this leads me to believe it was a camera issue... or? It has been really hot and muggy here and long takes which I am thinking might be the issue perhaps. I have been shooting this camera since Feb. and this is the first it has happened so... I have no ref lashed firmware and re-calibratedthe camera, hoping this will fix it, otherwise very worrying... Off to Mexico now, we will see what happens... anyone else find any solutions?
 
Roy Rossovich said:
forgot to mention, first transfer was done with E-Sata and second was done with USB2, same errors, same places...
Click to expand...

Did you try a different reader? Did it play OK on the camera?
 
Slightly unrelated but very urgent, where can I download Red Undead???

EDIT: I figured out that it is a Mac Only program. They should make it show up for PC users as well, even if they can't download it.
 
ericyoung said:
Did you try a different reader? Did it play OK on the camera?
Click to expand...

Well I only have one card reader unfortunately. the bugs play randomly in the camera, sometimes they will show up on play back, sometimes they will show up somewhere else on the same clip. It very strange because I have been running this puppy since February with no such issue until this week and now they seem in abundance... tempted to reflash to 3.0.0... This is the first time I am working though in increased humid/hot locations...
 
Roy Rossovich said:
Well I only have one card reader unfortunately. the bugs play randomly in the camera, sometimes they will show up on play back, sometimes they will show up somewhere else on the same clip. It very strange because I have been running this puppy since February with no such issue until this week and now they seem in abundance... tempted to reflash to 3.0.0... This is the first time I am working though in increased humid/hot locations...
Click to expand...

Roy, if you haven't yet, can you please open a support ticket and send a log file in from the camera?
 
TheBied said:
Roy, if you haven't yet, can you please open a support ticket and send a log file in from the camera?
Click to expand...


Absolutely Matthew, where should I send it? I am freaking out a bit, I am in Mexico now and I just shot a whole card that came back corrupt. I actually think it is the card which is causing the problems at this point as I had an unreadable file on it today... going to put the card aside for the time being...

Thanks for the help.
 
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Roy Rossovich said:
Absolutely Matthew, where should I send it? I am freaking out a bit, I am in Mexico now and I just shot a whole card that came back corrupt. I actually think it is the card which is causing the problems at this point as I had an unreadable file one it today... going to put the card aside for the time being...

Thanks for the help.
Click to expand...

You can open a support ticket here http://www.red.com/contact_us

Once open, someone from support will contact you and you'll be able to send your log in.

In addition, if you email me your log, I can take a quick look at it for you. But please send it through support as well.

thebied _at_ red dot com
 
Was there ever any solution figured out for this issues? Happened to me for the second time this morning. The frames are corrupt on the card. Even show the same artifacting in playback on the camera. Any chance of recovering these files, or at least preventing this from happening a third time?
 
Same issue with our Scarlet, random LHS 1/3 of the frame is corrupt. It on the SSD, as recorded, it is not a transfer issue for us. It was not hot and has happened now on two separate shoots. It never happened before updating to the latest firmware 3.3. Our Epic does not seem to have this issue running the same firmware.
 
Similar problem, pretty sure its not an over heating problem as I was hanging out the side of a helicopter with about a 40 to 60mph wind and fan running at 65% all the time. Obviously this is not an aerial shot but this was the quickest clip with the same problem we experienced during the last shoot. And yes it is just as random as you have mentioned. I only have a few clips out of about 100 that will need to be fixed by AFX time warp, but at least its only a single frame for almost all clips with the problem and that range around 10 to 40 seconds long

Im using a MBP 17 i7 with 16gig ram and transferring through a esata via a express card... I still have the REDMags and Im about to try the 800fw cable to see if maybe that will help.Screen Shot 2012-07-25 at 3.32.19 AM.jpg
 
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