computer resetting

[Chris Lowe]

Not sure where exactly to post this issue, but if anyone can offer any advice I would really appreciate it...

I have a windows 7 PC that is a couple years old. Processor is i7 980x, 24 gigs of ram. Anyway, it's worked like a champ for as long as I've had it, until just recently.

I edit using premiere cs6. Just in the last couple weeks it started power cycling while exporting a project. Now this has become a regular problem, nearly every time I export, the computer will reset. Sometimes an export will nearly finish and other times it may not even get to 10%. The only thing that has seemed to help is having my computer off for a while (hour or so).

I don't know if anyone has any tips on what may be the basis of the issue, whether it's a hardware error such as the cpu or if an internal fan might be broken causing overheating issues or what.

The computer seems to run fine during normal usage and even during regular editing, but upon exporting is when I experience the power cycling. Is it the cpu that gets stressed most during an export?

Any ideas on how to diagnose the issue? Thanks in advance!

 

[Mike Harrington]

There are better forums for this type of thing....

And also try to be more methodical in describing the actual problem....you never indicated if it was BSOD or not....
A critical fork in the road to determine if it is software or hardware (not always easy to determine)

But to start off, if it is BSOD .....try to google the error code.
I have also seen a handful of computers shutting down due to dust in the CPU cooler(fully clogged)....this is pretty basic, but for non technical computer people this happens a lot.
Another typical culprit is a failing power supply

If it is not BSOD....then it could be hardware related.....something as simple as dust, or much more complicated

Any more troubleshooting you are better off on a windows seven forums.....some pretty geeky types there can help a lot more.

When you do post, try to be very specific....write down error codes ect.....
Other wise it is the old 'my car makes a funny sound' type wild goose chase.

Another good place to see what's going on is the windows event logs....google it.
There you can get codes for errors if windows shut itself down/driver issues ect......if windows isn't responsible then were back to hardware issues

 

[Chris Lowe]

Thanks for the tips, I will follow up on them and get back to you. Sorry to be so vague. I know it probably sounds like a doctor hearing about a tummy ache and having to diagnose the problem. I didn't know if perhaps the answer may have been so obvious without me knowing.

 

[Mike Harrington]

No problem, just giving you some tips when you post on the other sites....
Some sites (I think the win7 help forum) will make you download all your logs and a bunch of other specific stuff to a zip file before they will even talk to you.

Try checking the obvious stuff first....it could be dust in the CPU cooler, then go on from there.
Run some stress tests like prime 95 ect and see if that's shuts it down.....if it does pull all your ram but one stick and run it again....I've had a few systems that have had 1 stick of ram go bad.

It can be a very methodical troubleshooting process.....but think of the fun you'll have.

The most likely hardware issues in my experience are ram, power supplies, and if your a real noob a totally clogged CPU cooler

PS
There's an easy way to tell if a fan is broken....