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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

Cold shooting...

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Just to chime in. Maybe the specs on a Sony Camera is 0 (c). But I have shot many times in below zero temp with Sony HD cameras without any problem. -10 to - 20 f. Sony HD cameras will preform fine in very cold...-10 to about 125 without any problems. Im sure Red will design to follow suit. The Sony lower end xdcam shot a timelaps shot all night at --25 to -30 degrees while filming the Idiarod in Alaska.
l
 
Jannard said:
This time we are guilty of not taking the complaint seriously enough (maybe we were just too busy trying to finish cameras?). We had tested to 0 C and figured we were the same as the rest. But after listening more closely (that's why this forum is here) we stopped what we were doing to take a good look. And we found that we can do better. Now remember that there is a limit as to how well we can do here, but we have some real room to improve. And we are on it.

Jim
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Jim,

This is the best part of the way RED is structured. People are heard. Thanks for being candid and for being humble enough to listen to us.

This kind of response is rare in this business and I, for one, appreciate it.

How else can we help (test) in these Northern climates?

What do you want to see/know?

David
 
Now that you have our full attention... we can take it from here. We can "create Canada" in the test room. I'm going to go get my Oakley jacket as we speak...

Jim
 
It's after 10 and he's still working like a madman. I love having an obsessed leader :-)
 
Jannard said:
Now that you have our full attention... we can take it from here. We can "create Canada" in the test room. I'm going to go get my Oakley jacket as we speak...

Jim
Click to expand...

Coolio.
ha ha.

Keep an eye on the weather network in Toronto and I am sure we might be able to convince someone to help with anything you need. :)

Not as cold here as Edmonton (just ask Jarred).

David
 
Jim,

Is this potential solution you guys are working on a firmware issue or hardware?

Steve
 
If it won't even complete a bootup stage when cold (eg. firmware hasn't started running yet) I can see where that might be hard to fix in firmware! Bootloader code doesn't usually turn on heaters, etc. But who knows.
 
Just out of curiosity, I checked the temperature range of my SD 744 audio recorder and it's rated at 5-55° C. This may be irrelevant but the connection for me is the recorder is a cross between an audio device and a computer, just as the Red Camera is a cross between camera and computer. The coldest temp I have had it in is about -10°C. Seemed to work okay. Hottest was about 40° C and again it worked fine. So I think these specs are guidelines with some headroom. I would think the same would be true of Red. Operates best when it's between 0-40° C but should still run at reasonable extremes such as -20 to 50° C.

Steve
 
Jannard said:
We found something that should dramatically improve booting and shooting in the cold. We are always working to fix issues that come up, no matter what the competitive landscape looks like.

We'll keep you posted on the progress.
Click to expand...

Jannard said:
This time we are guilty of not taking the complaint seriously enough (maybe we were just too busy trying to finish cameras?). We had tested to 0 C and figured we were the same as the rest. But after listening more closely (that's why this forum is here) we stopped what we were doing to take a good look. And we found that we can do better. Now remember that there is a limit as to how well we can do here, but we have some real room to improve. And we are on it.

In the meantime, someone suggested a camera bag worked for them... keeping the cold air away from the inlets also helps. But like I always say... "Everything in life changes... including our camera specs"

Thanks for really listening - I was a bit concerned at first, but it looks like RED again puts the customer first.

Jim
Click to expand...

Jannard said:
Now that you have our full attention... we can take it from here. We can "create Canada" in the test room. I'm going to go get my Oakley jacket as we speak...

Jim
Click to expand...

You know, we all expect a photo now. :wink: seriously.
 
Jannard said:
We found something that should dramatically improve booting and shooting in the cold. We are always working to fix issues that come up, no matter what the competitive landscape looks like.

We'll keep you posted on the progress.
Click to expand...

Jannard said:
This time we are guilty of not taking the complaint seriously enough (maybe we were just too busy trying to finish cameras?). We had tested to 0 C and figured we were the same as the rest. But after listening more closely (that's why this forum is here) we stopped what we were doing to take a good look. And we found that we can do better. Now remember that there is a limit as to how well we can do here, but we have some real room to improve. And we are on it.

In the meantime, someone suggested a camera bag worked for them... keeping the cold air away from the inlets also helps. But like I always say... "Everything in life changes... including our camera specs"

Jim
Click to expand...

Thanks for really listening - I was a bit concerned at first, but it looks like RED again puts the customer first.

Jannard said:
Now that you have our full attention... we can take it from here. We can "create Canada" in the test room. I'm going to go get my Oakley jacket as we speak...

Jim
Click to expand...

You know, we all expect a photo now. :wink: seriously.
 
Jannard said:
Now that you have our full attention... we can take it from here. We can "create Canada" in the test room. I'm going to go get my Oakley jacket as we speak...

Jim
Click to expand...

Thanks for listening! :biggrin:
That's why we love you all! :love:
 
Shawn Nelson said:
It's after 10 and he's still working like a madman. I love having an obsessed leader :-)
Click to expand...

10pm... it is early! Ask me a question at 3am... well, maybe not.

Jim
 
It does seem to work. The reality is that we are listening so we can fix every issue that comes up. That is the only way we will be in business next week. We have things in the works that will blow your mind. But we also need to take care of "now".

Jim
 
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