CineMartin - Very Bad Experience

[Michael Gregory]

Today I bought the Cinemartin plug-in for Premiere. Then a web page popped up asking me for personal information and that I needed first to send them an email and request a license number etc. I was put off by the process. At this point I downloaded the software only to find that it doesn't actually run inside Premiere as it advertises but is an separate program. When the other program lauched I was not sure if it was some kind of spyware or what.

I immediately sent Cinemartin an email saying I didn't want the program. They informed me that it was tough luck, even though I still don't have a license key I cannot return software that I literally have yet to receive. It remains unactivated and I have no license key.

It gets better.... see below from their sales manager...

No no, see you in the Spanish court if neccessary, as clearly stated.
Best regards


Angelo Caravita
Cinemartin - Sales manager
Phone +34 93.667.22.55

I would have downloaded the demo but as you would expect, the demo does not include any h.265 functionality. I would recommend that if you need either ProRes or h.265 that you stay far away from this company.

Michael

 

[Andrew Gentle]

Hopefully your bank will reverse the charge?

 

[Balster van Duijn]

Our company just ran in to a similar experience where we had to buy the full suite for some H265 testing that was not possible in the demo, turns out there software is far from ideal. We are unable to implement the software in our studio workflow due to unreliable performance and sub par output. We have a large inventory of professional software and plugins but we have never come across software like this at this price point.

- The software crashes on DPX sequences
- Network performance is very slow on a 10GB pipeline
- Process completion feedback is unreliable, software says complete but ourput files are yuv and unfinished
- Encoding settings are nearly impossible to tweak
- interface design is inconsistent and simple buttons do not function

If it would have been possible to test H265 workflow in the demo this would have been a lot easier.

We have asked for a refund and revoke of our licence. Also put in a Paypal request...

Then we received this reply from their customer service:

"As I told youIm sorry we cannot provide to you support until paypal or you close the case.

You didnt read the email, you didnt ask us about how to, you didnt even provide your computer specs. You are not correct.

I will no reply until paypal resolves. I see you used the siftware even after complaining to paypal thatas not correct.

I will give you no mlre replies until paypal resolves, and If I receive more emails from you like this, I will mark your emails as spam.

Tu lo que tienes es mucha cara, eres un jeta"

My advice would be to stay away from Cinemartin, try Squeeze instead.

Balster

 

[Gunleik Groven]

How to get out of business in 1-2-3

 

[Joel Arvidsson]

Hopefully we dont have to wait so long for adobe to give us h265. There is a thread about it under adobe workflow. But i put the link here.
http://www.provideocoalition.com/adobe-premiere-cc-to-add-hdr-hevc-h-265