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Certified RED Service Training

Andrew M.

Andrew M.

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Certified RED Service Training.

From my personal experience with the camera I see the need for RED to start organizing RED camera service training. I wouldn’t mind to take such training myself since we work in the remote areas and shipping the hardware from there is almost impossible.
Taking spare parts with us is very possible and it is what we do with all other equipment.

But forget about remote areas, just East coast (New York or Toronto) or Europe.

Would be nice, to have someone that will be authorised to do the RED service.
Yes, I know, I know priorities.................

It just happened to me that one of the connectors or cards inside the RED doesn’t sit well and just to push it in I have to send the camera back to RED HQ.

Well no complains here, one guy knows how to push and the other will push bit too hard, ouch!

Also future upgrades of modules (cards) will not require all of us shipping the camera again.

Number of trained RED camera owners could pay the visit to the other RED camera owner that didn’t take RED Service Training and did the card upgrade. Kind of a doctor house call.

This is on top of approaching existing camera service centers to do the service in the centralized fashion.

Just a thought, it may work, nobody tried it yet, except the PC world. Dell has this network of small shops authorised to do card swaps and upgrades doing house calls,
or they will ship you the card and then they will guide you on the phone how to change it.
Dell is very successful company, we can learn something from them.

What I am proposing though is, one RED owner helping another RED owner.


NO...... I am not going to open RED camera to push this damn connector in, I am shipping.
 
Push the card in. Don't be a wimp.

HARDER
 
Do they take offer of creating service, I don't want to call it service center, but call it service spots?
I like how Dell is doing it.
They have exact description “how to” on the website, and on top of this "one man shops" ready to drop by and help you in person or on the phone.

I just bought cellphone GSM (HSDPA) data module that installs under the keyboard.

Without this:
http://support.dell.com/support/edocs/systems/xpsm1730/en/sm/minicard.htm#wp1180188

I couldn’t even open up the keyboard, no screws no visible hooks.

Well I just followed the link with the pictures and step by step procedure and installed this thing in 15 minutes.

Good description or even the additional video, is all you need to change the card inside the unit.

Yes, 1 out of 50 guys will screw it up, so what, this guy will have to ship the unit.

Cards in mass productions are cheap, labour and shipping are expensive.
?
 
Just kidding, man. Set the pro's on it.

I think this is a great idea, btw.
 
I have been begging politely for this for weeks. A few horror stories about how the camera 'died on set' and slowed production and we are all in a bit of trouble.

Just my two cents.
 
I just enquired about the spare parts availability and prices.
Especially the power board and audio/connectors board.
With all this cables connected to this board (right side of the camera looking from the back) it will not be long when some power surge or ground wire currents will kill one of the inputs.

Have you ever had ripped out connector by unfortunate coincidence?
As to the power board, well running hot, running wet, OK call it that I have a hunch or experience.

Sure for only 17K I can get all these boards and Mysterium sensor included.
If I don’t get the individual parts, who know, I like the backups.
Anybody needs just the camera body? Someone was asking here for it.
 
New York Area Red Service Center

New York Area Red Service Center

I would be happy to do the RED service work - I am conveniently located a block away from Steiner Studios and 20 minutes away from Silver Cup here in NYC. I have diagnosed and repaired optical physics equipment, submarine sonar systems, cameras, and networks - and would LOVE to work on REDS to keep the owners /operators from suffering while their lifeblood is in the hand s of FED EX.

~Drew
 
prometheanfilms said:
I would be happy to do the RED service work - I am conveniently located a block away from Steiner Studios and 20 minutes away from Silver Cup here in NYC. I have diagnosed and repaired optical physics equipment, submarine sonar systems, cameras, and networks - and would LOVE to work on REDS to keep the owners /operators from suffering while their lifeblood is in the hand s of FED EX.

~Drew
Click to expand...

So call RED and offer your services, do you want the number?
I will be your first customer!

How much do you charge for pushing “hard” ?
 
Hmm, good idea.

How does it work with warranties?
Suppose I take my camera to a third party to get serviced but something
happens and it can't get fixed or worse the third party breaks something.
Then the camera goes back to red and it's no longer under warranty because they have no way of knowing who caused the problem. Who ends up paying?
RED? Third party service? Customer?
 
It works like any other service center works.
RED has training course for RED certified service technician.
Then if technician breaks the thing he has to explain to RED why he did it.
RED will supply parts free of charge to the service center (just for the repairs on warranty) and pay flat fee or pay per hour for each repair on warranty.

Same with any other hardware repairs on waranty, from computers to the TVs etc.
 
We are working on something.... stay tuned.
 
One of the "official" superstar RED tech's lives in Prague... ( Ivan ).. actually, he kinda lives in a camera truck.
 
It will be my pleasure to offer the "KETCHFRAME" facilities in Italy, near the Capital, ROME (as soon as they are completed) as one of the bases for RED in Europe, and I'm prepared to go as far as RED would like me to go.

This is a major factor in European Large Film productions, I know for fact that I can count on great support from CineCitta' and Milano2,
with the possible participation of a newly found Italian Citizen, well known in the Industry for his acting rater then his Filmmaking,
but He has already purchased a second villa, dedicated to a production house.

It would be of personal interest, as REDUSER, Cameras Owner, and FilmMaker,
as well as a great honor to become more, part of the RED family a bit more personally involved.

Ciao
 
Jarred Land said:
One of the "official" superstar RED tech's lives in Prague... ( Ivan ).. actually, he kinda lives in a camera truck.
Click to expand...
I'll be curious the see a pict of that truck. Hé hé
 
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