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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

Carbonite Scope - It allows you to use your RED TOUCH 5.0" LCD display like an EVF

still no reaction from jason, ordered over a month ago but total silence since then, did others already receive their units?
 
Max M. said:
still no reaction from jason, ordered over a month ago but total silence since then, did others already receive their units?
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Still waiting over here. I think that Jason needs to learn that silence isn't a good practice, even if the response isn't what people want to hear. If you have time to take peoples $$$, you can take time to respond.
 
I saw him at his NAB party - no scopes to show there . . . bummer since I wanted to see them and was told that he would have plenty for purchase. Seems a nice lad
 
I spoke to Jason by phone on Wednesday (4/25). I was disturbed by the fact that my unit hadn't arrived (ordered 3/24) and did not ship when he indicated it would from a previous email check. He apparently was in the process of digesting some disappointing news regarding production schedules/delays and said he didn't even want to say anything about "when" until he was more certain what exactly the situation was. He expected to know that by Friday or Monday (tomorrow) and said he was planning to send an email out to everyone that ordered after he had more information. He said he was offering refunds to those who'd contacted him and couldn't wait any longer.

He'd always been a very nice and responsive fellow to me, initiating some private messages when I'd asked questions about a technical matter on the board before. He remained very open (including openly frustrated) in this most recent exchange. However I have to agree with Lee and others. Silence and extended waits without updates is not the way to go if you want to establish any positive reputation in a community like this or as a business in general (anyone around for the Birger mount saga would know this). I hope he is not just avoiding these boards because it's unpleasant for him. He seems like a young guy, so I hope he learns early that people are generally very accommodating, tolerant, and patient as long as you are honest with them and are clearly doing your best.
 
Jason Comparetto said:
Elizabeth is correct-- Update coming on Monday via email to the customers of the Carbonite Scope.
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Jason,
Is there any chance of getting an update either on the Cinema Oxide site or possibly here on this thread? I've been considering the Carbonite Scope, and am willing to place an order for one in the near future, but I'd love to know the back-order situation before hand, just for peace of mind.
 
Jason Comparetto said:
Elizabeth is correct-- Update coming on Monday via email to the customers of the Carbonite Scope.
Click to expand...

Hi Jason,

It's Thursday, can you please let us know an update on how things are going with the Carbonite Scope? It would be greatly appreciated by all.

Thanks..
 
Jason, just tell us what you know now, silence is not a good thing. I'm getting really annoyed by now. I have no idea if i should go look for an alternative, whats going on or when. If you're waiting for an answer from a another production party or supplier and didn't respond because of that, just tell us now what the current problem is and what your estimate is, even if its unsure. Not replying to anything is not the way to go...
 
Jason did respond after I emailed saying that I either wanted a ship date or a refund. He said the he would give me an update the next day, that was 6 days ago.

I've about had it with this kind of crap!! If you've got a product to sell, sell it, if you're selling from an empty cart, don't bother. I can understand a company taking a deposit on orders, but taking a full payment on a product without shipping, offering a shipping date, or at minimum communicating with these buyers is bullshit!
 
The silence will ruin his future sales. I was seriously thinking about buying this but waited to see how the early recipients liked theirs. He really has some great items and in the past was very good at communications. Did the folks that got in on early offering by signing up for Jay's online video tutorials which are really great videos ever get delivered? Hope so.
 
Frazier Nivens said:
The silence will ruin his future sales. I was seriously thinking about buying this but waited to see how the early recipients liked theirs. He really has some great items and in the past was very good at communications. Did the folks that got in on early offering by signing up for Jay's online video tutorials which are really great videos ever get delivered? Hope so.
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This is a question I have as well. Jason said in an earlier post that he would have information by Friday or Monday. Well Monday is tomorrow. Up till now Jason has been top notch in customer service, and a very good person (Got to know him at the party a little bit).

So I will give him until tomorrow as he requested and then I expect we will all find out what's going on.

I have to say I agree with Fraizer that some sort of check-in post would have been a good idea.

:confused1:
 
Jay A. Kelley said:
This is a question I have as well. Jason said in an earlier post that he would have information by Friday or Monday. Well Monday is tomorrow. Up till now Jason has been top notch in customer service, and a very good person (Got to know him at the party a little bit).

So I will give him until tomorrow as he requested and then I expect we will all find out what's going on.

I have to say I agree with Fraizer that some sort of check-in post would have been a good idea.

:confused1:
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That post referred to LAST Monday (4/30), not tomorrow.
 
Anyhow, he just sent out an email with a option for full refund or 20% discount on a next purchase from his company. But he ddin't mention any dates, that is what still worry's me, totally no ETA.... Please Jason, give us the shipping date what you think now...?
 
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