Welcome to our community

Be a part of something great, join today!

Log in
  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

Bug...

Status
Not open for further replies.
Jannard

Jannard

Red Leader
Joined
Dec 28, 2006
Messages
8,248
Reaction score
7
Points
0
While I am now back from a short medical leave... now I have to ask for your support and patience here.

We have a bug. Seems like a major one. We need your support at a very difficult time. I am asking for that now.

EPIC and Scarlet are complicated cameras. Probably the most complicated cameras ever attempted. We have a crack team on it. The amount of development for this program is unprecedented. But somewhere in the complication... we have a bug. It has held us up now for two months. We have working cameras, as you know. But we aren't going to release anything until the cameras are done and bug free. And we have stumbled on an issue that has caused us considerable grief. It is unexpected and it has us baffled.

The fix could be tomorrow. Or not.

We have been a "lucky" company up to this point. The moon and stars lined up for us for the RED ONE (since we didn't have a clue what we were doing in the beginning) and the RED ONE did all we asked. The M-X sensor is incredible... as you know. Our new ASICs for the EPIC and Scarlet are complicate times a million. And they work. Another miracle. Everything was late but on track. Then we hit a snag.

We have an army working on this. 24/7. Trust me when I tell you that we have been humbled. I have questioned our aggressive goals every day.

So what does this mean? Obviously another delay. To compound matters, the company that was to make Scarlet has made an incredible
announcement recently and has significant issues. You can probably figure out who this is. This will force us to find a new manufacturing partner for that product. When we 1st got wind of this, we decided to make EPIC in the US, hoping that the company would find a solution in time for Scarlet production. That now seems unlikely so we are now scrambling for a new partner.

I have started two companies... Oakley and RED... and have never seen anything like this in 35 years of business. We will get past these obstacles. No question about it. But we are going to need patience from our customers.

Now that I am back, I will promise to keep you informed. Good news and bad. We have added a new SWAT team to help... over 20 people whose sole job is to find the problem and solve it.

RED has pushed the envelop in every way. We have pushed ourselves and our competitors. We have laid out a roadmap for everyone what the future of image capture should be. I can only hope that counts for a bit of your consideration.

Jim
 
Last edited:
great to see you back! look forward to those updates, for better or worse:-)
 
Obviously Foxconn since their situation qualifies as extraordinary. Full support here.
 
Yes, take time, do a good work... like allways.
bast.
 
It's good to have you back.. Thanks for keeping us informed.
 
Welcome back Jim from "R&R" (?) and thanks for keeping us informed. As an Epic reservation holder I can only say that, although I can't wait to get my hands on my Epic, I'm behind you 100%! Patience has it's virtues and rewards....
 
We have waited soo long, so what do some extra months mean to us? Nothing :)

But am I the only one curious about what type of bug it is? Only software/firmware type bug, or is it a design flaw that need more time?
 
Jannard said:
When we 1st got wind of this, we decided to make EPIC in the US, hoping that the company would find a solution in time for Scarlet production. That now seems unlikely so we are now scrambling for a new partner.

Jim
Click to expand...

Do you have any info on what this means as far as the additional costs of production for you and/or the end-user?
 
Honest bad news is what makes me want to stick with this company. They have the best interests at heart of the thousands who haven't bought anything from them yet.

P.S. Welcome back MrJ
 
Jim, welcome back. If you could just reiterate that the M-X upgrade effort is going well and REDOne is unaffected until the Epic/Scarlet program is sorted out. Thank you.
 
Martin Planer said:
We have waited soo long, so what do some extra months mean to us? Nothing :)

But am I the only one curious about what type of bug it is? Only software/firmware type bug, or is it a design flaw that need more time?
Click to expand...

Reasonable question. While we have several hardware items that require modification, but the primary "bug" is a firmware issue. The capabilities of these cameras are absolutely incredible (many features we haven't yet announced)... so the complexity of the system is beyond complicated. Somewhere in the firmware we have a big problem. I'm confident that we will solve it and deliver more than anyone expects... but for now we have a gremlin.

The past couple of years we have been on a roll. Humility has now set in. Until we solve this one... we are heads down and nose to the grindstone. Probably not a bad lesson for us to learn.

Jim
 
MichaelHalsell said:
Jim, welcome back. If you could just reiterate that the M-X upgrade effort is going well and REDOne is unaffected until the Epic/Scarlet program is sorted out. Thank you.
Click to expand...

M-X upgrade program is unaffected and rolling along at a good clip thanks to Brian, Brent and Kelly (and many others). No issues here.

Jim
 
Also... thanks to all the have shown concern for my health issues. They seem to be resolved. I'm getting old. But not too old to finish this job right. Any minor legacy I might have depends on EPIC and Scarlet being released properly. :-)

Jim
 
Great to have you back!

I know how frustrating and difficult it can be to try and track issues down in massively complicated codebases - our main product at work is something like six million lines! Working with firmware is even worse, since it's harder to debug too I'll bet... I hope you get it as soon as possible.
 
Glad to see you back posting in Recon Jim, always good to hear any news...even if its bad. We all have faith in what you and the RED team are doing. I'm perfectly fine waiting for Epic to get the bugs shaken out of it. My RED MX will keep me entertained until Epic comes out.
 
Status
Not open for further replies.
Back
Top