Boot & lockup problems with Build 30.6.0

[Leo Ticheli]

I'm having an occasional boot failure and a couple of times the camera has locked up with none of the buttons responding; had to pull the battery to power down and reboot.

Not disastrous problems, no footage lost, but an inconvenience for sure, and the lockups are frighting.

Also, I couldn't get the 48v to turn on until I rebooted the camera. Just one occurrence, not discounting pilot error, but will keep an eye on it.

Good shooting and best regards,

Leo

 

[Sean R.]

Hi Leo,

If you would like to please generate a camera .log file and send it to me via email, we can decode that and take a look to see if the camera is reporting the possible cause(s). And from there I can troubleshoot further with you.
Thanks,

Sean Ruggeri
sean at red dot com

 

[Leo Ticheli]

Will do Sean! Thank you!

Leo

 

[Jeff Kilgroe]

Have you tried re-downloading the firmware and a reinstall off a freshly formatted card? Could be you have a corrupt firmware installation...

 

[Leo Ticheli]

I'll give it a try, Jeff.

Thank you!

Leo

 

[Leo Ticheli]

Thank you, Sean, and Red, for immediate response to a relatively small problem.

As usual, fantastic customer service.

Good shooting and best regards,

Leo

 

[Mike Burke]

Have you tried re-downloading the firmware and a reinstall off a freshly formatted card? Could be you have a corrupt firmware installation...

I found this process to be quite effective in dealing with a severe lock-up problem when using Build 30.5.