Bomb Squad response times and customer service issues

[jimhare]

Yes. Exactly. You have ever experienced. Let us not confuse your experiences with mine, OK?

Would never do that. I don't doubt for a second what happened to you was real.

I do doubt however that it was an example of bad customer service. I'll bet anything there was a reasonable explanation.

As you put it, it turned out to be bad luck.

I have a lot of clients, and bend over backwards to make each one feel valued and important. Once in a while things go wrong and I look like an idiot. As soon as I'm aware that there is a problem I address it, correct it and make up for it. If one of my clients posted this I would feel crushed.

Is this one of those "baseball bat meets kneecaps" scenarios?

LOL! Well if you knew what Ketch has been through the last couple of years... Plus his Italian roots may have a deeper connection than we are aware of! :cheers2:

Time to all be friends! :001_smile:

 

[Petri Teittinen]

Okay I will give you an other shot, but just so you know I don't like my name in the same paragraph as WTF!

At the moment I couldn't think of a more apt way of expressing my utter astonishment. I guess a "What the heck?" would have sufficed.

I'm very respectful individual with very high morals and integrity, and I just simply move on and away from those that don't respect me as well as I do respect them. In my post reply, my way of helping you was by reassuring you that RED will be behind this issue till resolved, that is IT!!

OK, I see now that I completely misread your intentions. It was partly because of the language barrier, partly because I don't know you - but mostly because I was expecting someone to jump down my throat for criticizing RED in any way, shape or form. Some folks here (a very small minority, I have to add) do not make this an easy forum for frank and open exchange of opinions.

Anyway, seeing as I was wrong about your intentions, I'd like to offer my sincere apology for my reaction to your post.

He he, no I might be a true Italian, but I already have a broken knee and wish that to no one!

I broke a patella tendon playing badminton and my kneecap shot 15 centimeters up my thigh. Not a pleasant experience either!

 

[Petri Teittinen]

I do doubt however that it was an example of bad customer service. I'll bet anything there was a reasonable explanation. As you put it, it turned out to be bad luck.

It was like a chain of unlikely events, and while I could keep yapping on about how some of them could have been prevented, I won't. Cue applause and sighs of relief.

As soon as I'm aware that there is a problem I address it, correct it and make up for it.

Which is exactly what RED did, so kudos to them.

 

[Ketch Rossi]

I'd like to offer my sincere apology for my reaction to your post.

Apology humbly accepted, and absolutely no arm done here, I love this community and know in person many hundreds of my dear fellow REDUSERS, so hopefully one day you will be one of them.

I broke a patella tendon playing badminton and my kneecap shot 15 centimeters up my thigh. Not a pleasant experience either!

Sorry about that one, hope you have recovered well, or as well as possible, the knee is a very bad animal to deal with and unfortunately I might never be able to run again, not even to save my own life.