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Birger Lens Mounts - Shipping / Confirmations

Erik Widding

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Everybody should receive a sales order confirmation by email over the next few hours. The system is sending them as we speak. Everbody, including those that have already received a confirmation, will receive an email. The MRP system wouldn't let me send a very long email attached to the sales orders, so that email has a link to this post.

Dear Customer :

Thank you for your Cinema Lens Mount reservation/order. As we get ready to start shipping the Canon lens mount in volume, we are resending all order confirmations (N.B. your credit card, if charged, was only charged once). Confirmation dates and numbers are based on the time and date of receipt of the order form; and may have been amended since we initially sent confirmation. This document supersedes all previous communication.

If your order was cancelled, that, and the refund of your deposit, is reflected in the attached document.

Please respond to this email and:
1. Confirm that you would like to take delivery when available, or request cancellation and a refund of your deposit.
2. Confirm all information (i.e. mount type) in the sales order.
3. Give us payment information (i.e. credit card, address, etc) if it has changed, or was incomplete.
4. Authorize us to now charge your deposit (if not yet done); and to charge you for the balance (including shipping) when we ship.
5. If you have a Nikon reservation, either: (1) tell us if you would like to take delivery of a Canon mount, and a free Nikon to Canon mechanical adapter now, or (2) would like to wait for your Nikon adapter to be available. If you take option (1), you may trade your Canon mount in for a Nikon, for the cost of shipping, when available.
6. If you would like us to ship your mount as soon as available, authorize us to partial ship. (N.B. you will be subject to a second shipping charge when your knobs and accessory cables are available).

If this information is not received by 1 June 2008, your reservation will be cancelled. Lastly, please include the sales order number, Company name and name on the credit card in all communications. We will contact you when your order is ready to ship.
 
Okay... now I'm getting both excited and neutoric here... but do I have everything I need?! After personally experiencing the high quality mount at NAB, I want it all!

RC-EF1 SMART LENS MOUNT for RED ONE CAMERA - CANON EF 1
RC-CC1 CAMERA CABLE for RED ONE CAMERA 1
RC-RK1 RAIL MOUNT KNOB 1
RC-CA1 ACCESSORY CABLE - SHORT 1
RC-RC1 BLUETOOTH REMOTE CONTROL 1
Canon EF Cinema Starter Pack
 
What kind of time frame are we looking at for the knobs and accessory cables? A decision to pay for separate shipping might depend on how much time it'll take to get those other items ready.

Also, what kind of shipping cost (ballpark figure) are we looking at in order to send this stuff across to the West coast? That'll also effect the decision on whether to have things shipping separate.
 
Erik,

Thanks, email confirmation received and answered for the Nikon mount. Thanks for your hard work on this!

Mark
 
Same here - faxed at the end of April, no email. What should those not receiving an email do? I already sent an email to Birger asking if I should resend my order. Hope now they do reply to emails promptly..
 
Erik,

I faxed an order the evening of Black Friday (November 23), and then emailed the same order a few days later as well. My card was charged for the deposit, however, I have not yet received email as of 6 hours after you reported all emails sent.

Could you please check. The order should read:

David Wilson
The Museum of Jurassic Technology

Many thanks.
 
Erik,

I was in the November batch. You confirmed my order had been received over the phone when i called to change CC details, but i've not got an email.

David Litchfield
 
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