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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

BeSteady FOUR Thread

Dear Redusers,

with great pleasure we would like to inform you that the ACR Systems acquired new investor. With SpeedUp Venture Capital Group we will realize the projects on which we have conduct research and tests over the last year.

A good start would be The Beast v2 with new electronics, LEMO connectors and a number of improvements for the most demanding professionals. In the next few months we are preparing also some incredible releases and improvements to existing products. The new software - ACR Manager - is now available for users using smartphones and tablets with Android. At the moment we finish testing the version for Windows and OS X. The customer service is also undergoing significant change - we speed up!

Thank you all for your support, feedback, and keeping fingers crossed. Thanks to you, we are at the moment in this place – finally ready to finish deliveries of units purchased in this group buy. We will be contacting you to confirm address before shipment.

Cordially greet and welcome you to our newly opened online store, in which you will be able to purchase additional accessories for your Beasts in the near future.

Best regards,
ACR Systems team
 
So great for you that you have money, and you can't pay for - what is industry standard - return shipping for warranty repair to my unit, which has been collecting dust for about a year. No cables to power the camera. Flaky software.

You paid for the return shipping the first time, so how is this different?
 
David Didato said:
So great for you that you have money, and you can't pay for - what is industry standard - return shipping for warranty repair to my unit, which has been collecting dust for about a year. No cables to power the camera. Flaky software.

You paid for the return shipping the first time, so how is this different?
Click to expand...

David,

we are performing upgrades to V2 electronics for free for you and those are very expensive. You are receiving lemo connectors, new main boards, new internal cabling - entire unit needs to be rebuild again. It's twice the work when compared to building new unit. And it isn't warranty repair. I hope you will understand that.

And please remember, ACR Systems isn't BeSteady Ltd - those companies are totally separated.

Best
Peter
 
Piotr Chmielewski said:
Dear Redusers,

with great pleasure we would like to inform you that the ACR Systems acquired new investor. With SpeedUp Venture Capital Group we will realize the projects on which we have conduct research and tests over the last year.

A good start would be The Beast v2 with new electronics, LEMO connectors and a number of improvements for the most demanding professionals. In the next few months we are preparing also some incredible releases and improvements to existing products. The new software - ACR Manager - is now available for users using smartphones and tablets with Android. At the moment we finish testing the version for Windows and OS X. The customer service is also undergoing significant change - we speed up!

Thank you all for your support, feedback, and keeping fingers crossed. Thanks to you, we are at the moment in this place – finally ready to finish deliveries of units purchased in this group buy. We will be contacting you to confirm address before shipment.

Cordially greet and welcome you to our newly opened online store, in which you will be able to purchase additional accessories for your Beasts in the near future.

Best regards,
ACR Systems team
Click to expand...

So does this mean the version you're sending us is the "New" V2? are there more changes coming to the design? I hope this puts you into a good place moving forward. Its sounds very promising to all of us.

Thanks

J
 
Hi Guys,

yes, all units that we will be sending now are V2 units with new electronics, working autotune, LEMO connectors and upgraded cables inside of unit - they will be working much better with higher amps configurations.

And I'm contacting guys from the list to confirm delivery address and time when we can send units - I understand that some of you can be travelling.


Best
Peter
 
Piotr Chmielewski said:
Hi Guys,

yes, all units that we will be sending now are V2 units with new electronics, working autotune, LEMO connectors and upgraded cables inside of unit - they will be working much better with higher amps configurations.

And I'm contacting guys from the list to confirm delivery address and time when we can send units - I understand that some of you can be travelling.


Best
Peter
Click to expand...

I haven't received any email from ACR or BeSteady in a while.
FYI Piotr here are my emails vincentkardasik(at)lkrtel.com or vincent.kardasik(at)wanadoo.fr and I was number 53...
 
Piotr Chmielewski said:
Hi Guys,

yes, all units that we will be sending now are V2 units with new electronics, working autotune, LEMO connectors and upgraded cables inside of unit - they will be working much better with higher amps configurations.

And I'm contacting guys from the list to confirm delivery address and time when we can send units - I understand that some of you can be travelling.



Best
Peter
Click to expand...


Piotr,
#24 on the list......looking forward to an email.
stevegreen123@gmail.com
 
As obvious by other recent posts, this V2 upgrade wasn't made very clear in the email I received. The email only said that my board would be updated, nothing about new LEMOs, internal cabling, or rebuilding the entire unit.

Again you guys - even at ACR - you have to improve your communications with owners.

WHY DON'T YOU SEND OFFICIAL EMAILS instead of expecting people to sift through various messages amidst all the noise on RedUser - which is a complete unofficial channel.

If you had communicated the details clearly in an official upgrade email (like RED does with firmware), none of this confusion would exist. Get your act together please, finally.

After this post, I'm moving these types conversations off this board and going direct via email with you Peter.

I would encourage EVERYONE (owners) to push ACR to communicate via another channel - send emails to support or Peter instead of using RU for important messaging.
 
Hi Peter! We just realized our original email that we'd ordered everything from has been defunct for over 6 months. I just sent you email and look forward to hearing back to make sure we receive our unit in time.
 
Hello Guys,

I will send official e-mail on Monday with summary of all need to know information to all members of that group buy where I will explain what is going on.

In case of any questions or if you won't receive such e-mail, please contact me at peter(at)acr-sys.com

Best
Peter
 
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