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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

BeSteady FOUR Thread

Yes Maks,

Thanks for updates and keeping your promises...
 
Testing my unit today. So far so good!

Just like Carey's it appears that autotune sets the strength values way too high. Manually I dialed in 20% settings, and there is no discernible vibration.

Working very smoothly!!!

Also tried the thumbstick in Xtended mode, and it works pretty well.

Except the cable end's shielding isn't glued in place and the wire got exposed when I unplugged. Minor fix, which I'll do because the last thing I want to do is send anything internationally. Ever. Again.

It would be great to have a thumbstick extension cord to use on a jib.

All in all very good first test. I hope everyone starts to receive their units soon.
 
Yes Maks, with all due respect, the last info from you came 11 days ago, it sure wouldn´t hurt to get some news.

thanks
Manuel
 
We have a faulty unit (repaired for the 3º time) in Poland. Since 2 weeks it is repaired but Piotr is no answering my emails no more.
I know the problem now is they have their DHL account suspended ? or with serious problems, I don't know precise details.
But I will really appreciate some answer about what is going on. I'm writing 2 emails per day. Skype... Nothing. Zero. No answer at all.
Really frustrating experience.
 
Dario Stegmayer said:
We have a faulty unit (repaired for the 3º time) in Poland. Since 2 weeks it is repaired but Piotr is no answering my emails no more.
I know the problem now is they have their DHL account suspended ? or with serious problems, I don't know precise details.
But I will really appreciate some answer about what is going on. I'm writing 2 emails per day. Skype... Nothing. Zero. No answer at all.
Really frustrating experience.
Click to expand...

Dario, could you give us more info on what's wrong with your unit? receiving a faulty unit with no customer service after all this wait is really depressing, my hope for the light at the end of the tunnel is really getting thin..
 
Hi Loic

Our unit :
1. Received with the pan-gate issue (same as others)
2. Back to us with odd behavior, Tilt issue, camera was looking at the sky and not returning to regular position.
3. Back to us again, not responding the following mode.

Each time, gimbal was worse functionality.

First time we received in October 12. Since then, unusable unit. Until now, February almost.
4 months. Most of the time the unit was waiting for collection. Ground service also takes 10-13 days to arrive from Poland.
Same delivery time to return to us.

I really don't understand the communication problem. I know hard times are painful, but not answering, weeks to get a simple email, really don't seems to me the best way to deal with it. I'm sending 2 emails per day, with same demands. Unit is repaired weeks ago apparently.
I told Piotr we will pay for the shipment as DHL seems to be a problem now. But no answer either.

I dont know what more to do.
Hope this situation will end some day and we will make a big party and try to erase our minds of all this nightmare.
 
Dario Stegmayer said:
Hi Loic


I really don't understand the communication problem. I know hard times are painful, but not answering, weeks to get a simple email, really don't seems to me the best way to deal with it. I'm sending 2 emails per day, with same demands. Unit is repaired weeks ago apparently.
I told Piotr we will pay for the shipment as DHL seems to be a problem now. But no answer either.

I dont know what more to do.
Hope this situation will end some day and we will make a big party and try to erase our minds of all this nightmare.
Click to expand...

Dario,

I believe they are at the science centre shooting a promo of sorts. They might be a bit busy. Please don't take that the wrong way, I'm not trying to get your blood boiling. I'n just saying they may not be around right now. Maybe they are trying to make extra cash to pay for parts ... who knows!

As for the nightmare ... I've learned my lesson, no more group buys till product is ready. To the mods, I hope this doesn't count as yelling, I'm not yelling, I'm chilled :)



best
 
Dario Stegmayer said:
Hi Loic

Our unit :
1. Received with the pan-gate issue (same as others)
2. Back to us with odd behavior, Tilt issue, camera was looking at the sky and not returning to regular position.
3. Back to us again, not responding the following mode.

Each time, gimbal was worse functionality.

First time we received in October 12. Since then, unusable unit. Until now, February almost.
4 months. Most of the time the unit was waiting for collection. Ground service also takes 10-13 days to arrive from Poland.
Same delivery time to return to us.

I really don't understand the communication problem. I know hard times are painful, but not answering, weeks to get a simple email, really don't seems to me the best way to deal with it. I'm sending 2 emails per day, with same demands. Unit is repaired weeks ago apparently.
I told Piotr we will pay for the shipment as DHL seems to be a problem now. But no answer either.

I dont know what more to do.
Hope this situation will end some day and we will make a big party and try to erase our minds of all this nightmare.
Click to expand...


Dario, thanks for the detail, i'm with you i don't understand how they work, even with limited ressources they should answer a simple mail..

anyway i'm not venting, just opening a realistic debate on how us buyers should deal with the fact that we have less and less hope of seing a working product with correct customer care and getting our money back is not an option?

should we just let it go and call it a lesson?
 
Loic Parent said:
should we just let it go and call it a lesson?
Click to expand...

Loic, please lets not go there. Yes it's a lesson! but we should all have the same focus, either we receive a working unit that we can sell to recoup some of our expense or we should all get a refund. Posting here always feel like being at home, however its gotten to the point where we must tip toe around. I would be happy to put up a page on my site for all to use to rant, complain and just be pist off. if there is enough interest I'll start one and put a bunch of relevant info for everyone to look at.

Best of luck to all of us.
 
Dario Stegmayer said:
Each time, gimbal was worse functionality.
Click to expand...

I believe not all of you guys are experienced gimbal users, so some issues can be new for you - and best place to start is in manual, you have a lot of information there. In case of problem that is not there please contact our technical support.


Dario Stegmayer said:
I really don't understand the communication problem. I know hard times are painful, but not answering, weeks to get a simple email, really don't seems to me the best way to deal with it. I'm sending 2 emails per day, with same demands. Unit is repaired weeks ago apparently.
Click to expand...

I'm very sorry but in case of technical problems you should be contacting technical support. And I'm responding to requests from their side. I'm not the one to decide if the unit should be brought back to service - some of the problems are being fixed without need of shipping them anywhere.


Best
Peter
 
Piotr

You know perfectly well I was in touch with Mike (Tech support), who delayed technical answers, but he answered.
I own a rental house. I have 3 Movi M15 here. We know PERFECTLY well how to deal with gimbals.
Every time we asked for a returning waybill Mike was 100% sure the unit need to be returned.
We NEVER sent a unit if there was no need for it.
You know perfectly well you "repaired" our unit each time.
Last time the unit was delivered with all wires out of place.
Zero quality control.

Mike (Tech support) are asking you, as we do, to send me back the unit and if u have a DHL issue, use other courier.
I dont think is good idea to tell thing that are NOT true here. My patience is finish right now.

Mike told us he can't organize the shippings. He simply can't because he only is in charge to tech support.
And he was also very surprised that you dont answer emails.
Mike also was VERY SURPRISED you dont use another courier to return our unit, almost 3 weeks ago already repaired.

I'm in shock with your words. You really need to change your attitude.
Out unit was faulty every time we received.
PLEASE send my unit back, we need it.

I'm in a meeting with my lawyers right now.
 
Last edited:
Piotr Chmielewski said:
I will be updating the shipping schedule in next week - I will be contacting everyone in group buy during that time to be absolutely certain it is up to date.
Click to expand...

Peter, what ever happened to this update? ((Removed a funny yet true customer service joke here that Gunleik probably wouldn't have approved of))
 
Dario, I am skyping right now with Max who is going to check on your situation. I will go to bat for you. but...

Please take this conversation directly to them, or to the BeSteady forum. This isn't the right place for airing and discussing customer support issues. You know this forum (RU) is a good thing for us to have for updates.

Feel free to PM me, and/or Skype Max directly yourself.
 
Hey guys,

I echo David and Rion's sentiments...let's keep things calm and direct complaints directly to BS.

Everyone here knows precisely what our current situation is, and I for one am rather impressed with how diligently Max and Piotr are working successfully working through a very challenging situation.

I respectfully suggest that no one expect them to move / respond very quickly right now (being how under staffed they are) and that those of you who have B4's make use of the correct channels for tech support and also try manually setting your Gimbals as auto-tune clearly isn't quite there yet.

I actually have great belief in the B4 in general and the long term future of BeSteady and have been significantly happier about this Group Buy since I stopped watching the calendar and turned my attention to other things while they figured out getting back on track.

My best advice to everyone else is to do the same and be pleasantly surprised when you get a better than M15 class Gimbal for a small fraction of the price.

Hope this helps and greatly appreciate the groups patience and support for *all* our benefit...


Thank you,
 
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