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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

BeSteady FOUR Thread

Thanks Gunleik for your patience. Really hope Piotr answers you and clarify the matter.

I'm afraid if we "migrate" to the other "forum" this journey will end on a disaster for this GB.
I'm still waiting (for weeks) the password (the moderator there needs to deliver) to even be able to access the forum.
So, there is no other forum for me. Sad but true.
As I said our 1º unit don't work at all. Weeks waiting for nothing. Waiting 4 units more... NIGHTMARE.
We stopped the demand with our lawyer but seems that will be the only way to recover some money.
No answers, no solutions and lack of communication, as always. Frustrating.
I think we all in this GB must decide what we gonna do ASAP, this situation is really inaceptable.

Please, hold the "erase" button so we can all arrange what we gonna do in the next days.
Dear reduser : any of you on this GB can share some info about your units? Anybody with a working BS4?
Please. Thanks !!
 
I won't put the trigger just yet, as I see your points.

I don't want "Polish jokes" and "hell no this is so F**'ed up" all over the place.

Sorry for that, but it doesn't help anyone...
 
I clearly see and understand the points on both sides. Obviously, the noise does not belong on REDUser - it never did.
There is a different site where that dialogue belongs. Even if this were sponsored, many of the posts belong in that other thread.

However, a valuable tool to everyone in the filmmaking community is the professional and technical information that is shared through these posts. It would be a real shame to lose that ability - I like to come to REDUser to learn and to share information that affects my craft. If technical information on this product is banned forever, it will be a real loss to the entire REDUser community.

There were some posts that indicated some delay in communications between Jason and BS representatives. If true, I would hope that should factor in to some degree - perhaps it already has (considering the two week grace period). That said, based on history, communications has not been a trait of this particular vendor.


Gunliek, I sincerely hope a solution can be found wherein the thread is able to continue and fit within a specified set of rules we can all live by.
 
I understand the dillemma and will leave it open for now. If I am the one who (eventually) decide to close it down, I will not delete it/hide it. But THAT is not only my call.
We moderators respect each others choices.

Now, while I understand the frustration, I don't want crap and emotions in this thread.
Nor anger or liabilities.
Sorry

won't be accepted and will lead to immediate closedown.

Constructive dialogue to find solutions, is ok.
And updates from users.

but behave.

Sorry for this, (I can understand that it may seem unfair)
But "reduser" the forum, has no interest in this whatsoever, and if this backlashes into noise, anger and liabilities, I'll close it down without further warnings.

Sounds ok?
 
I've backed up this thread, just in case. It's shared below if anyone needs access down the line. Best to save the link or PM me in future. I'll keep doing it daily.

Thread Backup

What I do like about this space is its independence from BeSteady and worry that posts may be conveniently 'lost' on their own forum if certain points are made or questions asked. Also this public domain hopefully forces them into action (not that it's doing much good), if it's closed you'd be playing right into their hands. This GB was born on RedUser and consists of RedUsers who have invested collectively a huge sum of money. IMHO it would be in the community spirit to keep it going, at least until working units have been delivered. Thanks!
 
Gunleik Groven said:
I understand the dillemma and will leave it open for now. If I am the one who (eventually) decide to close it down, I will not delete it/hide it. But THAT is not only my call.
We moderators respect each others choices.

Now, while I understand the frustration, I don't want crap and emotions in this thread.
Nor anger or liabilities.
Sorry

won't be accepted and will lead to immediate closedown.

Constructive dialogue to find solutions, is ok.
And updates from users.

but behave.

Sorry for this, (I can understand that it may seem unfair)
But "reduser" the forum, has no interest in this whatsoever, and if this backlashes into noise, anger and liabilities, I'll close it down without further warnings.

Sounds ok?
Click to expand...

Agreed - guidance that is fair +100%
 
Okay, no more jokes, no more threats... just an open dialogue.

If you want to make threats, please do it in a private email to BeSteady.

But I am still begging Piotr, Prokopi, Maks, Mike - someone from BeSteady to please, please, please communicate with us. Please.

I'm literally begging.
 
I appreciate Gunleik's moderation. For my part, I feel RedUser as a site has an obligation to look out for the interest of its users, even above its sponsors. This thread is serving an essential purpose. If this thread goes, I would be very disappointed in RU.
 
Hey Carey

Any way you or one of the guys who have been in contact in the past can get on skype or a call? I'd almost want t just keeping calling the office until that could be arranged and executed. If one person could get some answers that might be less overwhelming.

I know you've tried.

Thx
 
Hi guys,

Sorry (again) for the lack of contact. It's completely my fault. I've had a very busy month working on 2 large projects for my production company and haven't been able to manage my duties here as well as I should have. You guys shouldn't have to suffer for that so I'll be talking to Max. For the meantime it may be better to have Peter pick up on the regular updates.
 
Prokopi, thank you for finally checking in. I don't think you understand how upsetting it is to us to hear you've been busy with other things while we all wait for answers to legitimate questions still not forthcoming. Please everyone, stay calm and show our benevolent moderators how classy RU members can be while this shakes out.

Thank you,
 
PC Greene said:
Prokopi, thank you for finally checking in. I don't think you understand how upsetting it is to us to hear you've been busy with other things while we all wait for answers to legitimate questions still not forthcoming. Please everyone, stay calm and show our benevolent moderators how classy RU members can be while this shakes out.

Thank you,
Click to expand...

Believe me I do understand how frustrating it is for you guys. There's no excuse. I'm get a comprehensive update from Peter and post on the BeSteady forum with a link here.

I'll reach out to Jason again regarding sponsorship but that's still on the agenda.
 
Thanks, looking forward to the update.

Prokopi Constantinou said:
Believe me I do
understand how frustrating it is for you guys. There's no excuse. I'm get a comprehensive update from Peter and post on the BeSteady forum with a link here.

I'll reach out to Jason again regarding sponsorship but that's still on the agenda.
Click to expand...
 
I've tried Skypeing Mike for the last 3 days. No response. No idea where my BS4 is... Poland, US, DHL? No idea when I'll get it back.

Thanks for stopping in Prokopi. We need a constant flow of communication, regardless of how busy we are.

It take 3 seconds to write a line on Reduser.
 
Okay, I called DHL and learned that my BS4 was delivered and signed for, in Poland, on Nov. 10th.

I'd like to know what the trouble with it is and when they'll have it fixed and returned, as well as when they'll have the cable packs ready. Same questions everyone else has. When? When? When?
 
And if "when" is currently unknown, maybe just a simple progress report. Perhaps they found another snag during a second round of QC? Just let us know if that's the case. Any news is better than no news. Cheers and beers.
 
UPDATE :

Problem with our unit is AUTOTUNE is not working at all. Every time we use it the results are 0% strength motors torque, so the behavior is only shake.
Once OFF (Autotune) and strength adjusted manually, the unit seems to work much better. Problem here is lack of info and videos to properly set the presets on the gimbal. We past 3 days, 10 hs a day to find the way to make it work. We will do some real footage test next week. Hope the beast will work as promised.

Now, please: can we get the other units and the cable pack in order to make some rentals?
Can we get some videos, more accurate manual and de Manager App ? Info about other chargers to buy them?
Thanks.
 
I know it's painful waiting for responses. i've talked to Peter and I'm aiming to get as detailed update as possible for Monday afternoon. I've listed what I think should be included. If I've missed anything let me know and I'll add it to the list.

- Status of returned units
- Status of BS4 production / updated shipping schedule
- Status of accessory pack
- Software/Firmware update

This message is also in our forum and I'll post a link when the update is live.
 
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