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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

BeSteady FOUR Thread

Dario Stegmayer said:
We don't even received our 1º unit back, sent on OCT 16 to Poland for repairs... no info about when it will be back.
All others RU have received their units back (repaired) ? Info will be much appreciated.
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No, they did not ship the first units back! They are still testing them
 
Carey Lee Coffey said:
Bad news. It seems my BS4 is malfunctioning and must go back to Poland. I had so many good things to say about it, but now, I will have to wait to retest.

I'm not paying to ship this defected item back to Poland. Will the powers that be please arrange to have my unit returned? I can't get a straight answer about how to get this BS4 returned to them.

And no, I'm not paying this DHL bill I received for a defective product that needs to be shipped back.
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THEY DID SEND ME A pre paid DHL pickup slipe
 
Carey Lee Coffey said:
Not sure. It's a malfunction... a glitch. The thing goes haywire.
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sorry to hear Carey,
at least you have a Movi to play with. I hope you eventually all get sorted after all this nightmare.

kind regards
 
Dear Max, Mike, Peter, Pro etc..

Please do not send my BS4 back to me until it:

A. Works.

B. Has all cables needed and agreed upon in our group buy.

Thank you.

Now, please send me the necessary shipping label so that I can return it. I just wasted $300 on a battery rental for a test I could not complete, btw.
 
Carey Lee Coffey said:
Yes. But no shipping label or instructions on how to return it.
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Hi Carey,

As you'll know from this forum, my third in line US-based BS4 has problems too. BS did send me an e-mail with a pre-paid DHL shipping label and invoice to return my unit, so I imagine you will be hearing from Mike or Peter on Monday (business hours in other words).

In my case DHL Europe did not give BS accurate shipping info for shipping back from the US and DHL dicked with my return shipment for nearly a week before returning it to me for correction. DHL finally gave BS the info they needed, BS sent me new labels and I sent it again on Thursday. It was already in Germany on Friday, so this time it should get to BS either Monday or Tuesday. So I have acted as guinea pig for US returns so you should have no problems there.

My concern after reading Dario's post (#318) is that BS seem in no hurry to turn around repairs.

So it seems a valid question: are there any working BS4s in the wild?
 
How do I get out of this nightmare? Looks like my November 24th date is in no way being fulfilled being that I am like in the 70th spot... I think I am kinda of officially finally over this...

PS: I have a BS1 plus in my possession at the moment that is exhibiting similar issues it sounds like. I can't even balance an iphone on it, let alone a DSLR. Been waiting for a send back slip for well over a week now..

to be continued...
 
So sorry to hear that Cary! Damn i thought there was hope that this nightmare turns around.

To be honest, i think it's over for me too.
 
contact

contact

Hi
Has anyone had any contact at all with anyone from Besteady since last week.?? Im not getting any replies from emails and Pros phone is disconnected

Paul
 
paul broadrick said:
Hi
Has anyone had any contact at all with anyone from Besteady since last week.?? Im not getting any replies from emails and Pros phone is disconnected
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Mailed yesterday, got a reply today.
 
We are not receiving any answer, several emails sent. That is in off.
We can't continue like this. We are arranging details with our lawyer right now. Looking for a attorney in UK today.
If anybody wants to get out of this nightmare and join our demand, as a group, please send me an email (in my signature).
Very sorry, but this is a "no sense at all" relationship.
 
I'm so sorry you guys were sucked into this nightmare. My hope is that you either get a working unit or your money back.
My take out of this is to never touch this company with a 10ft pole... Although I have an unsettling feeling that thy won't be around for long...
 
Hey guys,

While I'm certainly as frustrated as any of you, I'd urge you to try and find a little more patience especially given Carey's brief "This thing f***ing rocks!" statement.

The truth is, even with all the delays and problems, BeSteady is clearly *very* close to the finish line, and while this last loose cable issue has slowed them down a bit, we are still looking at getting a $10K - $15K gimbal with accessories for roughly 33% - 50% of that price.

Going ballistic will certainly not help, and I can tell you from experience that litigation - if it even gets to that point, is *extremely* unlikely to succeed and will require an enormous amount of time (years!) and yes, a lot more money (which will have to come out of our settlement / judgement if we do get one) if we were to pursue. Even if a successful judgement is found, trying to collect from a corporate entity that has no money is another long and probably ultimately fruitless journey.

Sorry to be the bearer of bad news, but that is the state of things in the world today. Corporations (in the US) are considered people and enjoy protections human beings do not.

I'm of the opinion that really, the damage has already been done as our primary shooting season is over and at this point, giving them another week or 8 during the winter months when we're not likely to miss it much anyway is not a bad path - especially given the alternatives.

Moderation is rarely a bad thing all...BS *is* trying to become an RU sponsors and working very hard to make good. Hope this makes sense and helps everyone find other subjects to occupy themselves with while this shakes itself out.


Thank you,
 
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Dear Redusers,

The BeSteady FOUR is WAY better than I thought it would be. Yes, it is malfunctioning, but is that any different than the Red One when it was released? No bullsh@t, I'm sitting here with a BS4 and an M15, side-by-side, and I am in love with the BS4. For many reasons, which I will list in my review. I want you all to know that the device they've created does warrant the long time we've waited for it, but it doesn't warrant the terrible communication on BeSteady's part.

Dear BeSteady,

While I admire your magnificent feat of engineering, I am beyond befuddled at your complete disregard for the need to communicate with your customers. I asked you a year ago to hire someone to answer emails. Pay them minimum wage and have them do NOTHING but answer emails all day long. What is so hard about that? I'm asking you to do that once again. Your customers, us Redusers, and all future customers, must have every email answered within 24 hours. No exceptions. Ever.

Please do that one thing, and I promise, you can dig your company out of this hole.

That's all it will take, I swear to you.

This incredible device will do the rest.
 
+1 Carey

I too have found the BS4 to be a great piece of engineering. Mine is working in underslung mode although I am loathe to test it rigorously given the loose cable issue. Inverted mode was so far a non-starter with the previous firmware. It becomes a bad amusement park ride run by a creepy drunken operator. Haven't tried the new firmware yet.

I have been sending emails and Skypes for 2-3 days to Mike et al, about shipping my unit back for the fixes, and have not heard a thing.

INEXCUSABLE. Again. What happened to Prokopi?



Carey Lee Coffey said:
Dear Redusers,

The BeSteady FOUR is WAY better than I thought it would be. Yes, it is malfunctioning, but is that any different than the Red One when it was released? No bullsh@t, I'm sitting here with a BS4 and an M15, side-by-side, and I am in love with the BS4. For many reasons, which I will list in my review. I want you all to know that the device they've created does warrant the long time we've waited for it, but it doesn't warrant the terrible communication on BeSteady's part.

Dear BeSteady,

While I admire your magnificent feat of engineering, I am beyond befuddled at your complete disregard for the need to communicate with your customers. I asked you a year ago to hire someone to answer emails. Pay them minimum wage and have them do NOTHING but answer emails all day long. What is so hard about that? I'm asking you to do that once again. Your customers, us Redusers, and all future customers, must have every email answered within 24 hours. No exceptions. Ever.

Please do that one thing, and I promise, you can dig your company out of this hole.

That's all it will take, I swear to you.

This incredible device will do the rest.
Click to expand...
 
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