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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

Best Service Ever

F

Finner

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I had a small problem with my camera order and the service I recieved from red employee's to rectify it was the best service I have ever experienced from any company ever. I had two red employees helping and dealing with the issue late last night.

If the camera is even half as good as Jarreds and Brent service it will be the best product I have ever purchased.

Jim you have assembled a fantastic team and you should be very proud to have them working for you.

cheers
Daren
 
Rocketeer said:
What have you done with the real Finner?
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He's mellowed since getting the camera.

All those late night visits from your sister have helped also.
 
babubu said:
Exactly!
Convert?
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This is all crazy. I have not changed, I just call things as I see them. I have never bashed red, I am just realistic about cameras and accesories. I will continue to call out issues and problems that I see but I am also very happy to give praise where it is due.

Don't worry I am sure I will find fault in something soon. Like Scott's sister for example, she has beautiful skin, it's just a shame she looks so much like Scott.
 
Finner said:
I had a small problem with my camera order and the service I recieved from red employee's to rectify it was the best service I have ever experienced from any company ever. I had two red employees helping and dealing with the issue late last night.
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Sad to say, having been generally positive about the help I've had from Red in the past, I'm currently experiencing the complete opposite.

:bye2:
 
Stephen Webb said:
Sad to say, having been generally positive about the help I've had from Red in the past, I'm currently experiencing the complete opposite.

:bye2:
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Checking on your situation now...

Jim
 
Jannard said:
Checking on your situation now...
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Thanks Jim.

Sorry to bring it up here but so far I've been in touch with Brian B, Randy, Brent and Marco and I'm starting to think I'm smashing my head against a brick wall.

Still don't actually know what the problem is (my EVF didn't ship for some reason - despite Randy taking payment before I even had the "ready to ship" from Brian B).

Nice to know you care though :sarcasm:
 
Within minutes of your post there's a reply by the Man Himself and the Swat Leader Himself. (Above all at a time where they are basically putting out a new camera (build 16) and beating the delivery schedules. And I thought that I get little sleep).

Wow.

Customer care is not just a phrase at Red.

(And Stephen, good luck - I'm sure your issue gets resolved quickly.)
 
If you guys (and gals) ever have a concern or question about your customer experience with RED, never, EVER hesitate to email me ( brent@red.com ), call me (direct line is 949.206.7908) or PM me. We always encourage feedback and are extremely open to you helping us make your experience better.

BC
 
Finner said:
I had a small problem with my camera order and the service I recieved from red employee's to rectify it was the best service I have ever experienced from any company ever. I had two red employees helping and dealing with the issue late last night.

If the camera is even half as good as Jarreds and Brent service it will be the best product I have ever purchased.

Jim you have assembled a fantastic team and you should be very proud to have them working for you.

cheers
Daren
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You sound like a happy soccer mom...

But a 4K one. :bleh:
 
A lesson learned from Stephen's experience - if you are emailing us and we are eerily silent, it could be an email issue. For some reason, we have had two or three customers (Stephen being one of them) report that it is very hit and miss on them receiving emails from RED. They don't show up in the Junk Folder or SPAM. Stephen is looking into it from his end and I am double-checking with our IT on our end.

So, if you emailed anyone at RED and do not get a reply within a business day, shoot me a PM and I will look into it.

No, don't everyone be PM'ing asking if they just did not get the Build 16 announcement and it really is released, haha. The answer is "no" :)

BC
 
Finner said:
I had a small problem with my camera order and the service I recieved from red employee's to rectify it was the best service I have ever experienced from any company ever. I had two red employees helping and dealing with the issue late last night.

If the camera is even half as good as Jarreds and Brent service it will be the best product I have ever purchased.

Jim you have assembled a fantastic team and you should be very proud to have them working for you.

cheers
Daren
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Well put Finner.. I had the same level of service from Jarred and Kelly when I had an issue. Red is setting a new standard not only for technology and images but also for personal service with a smile!

The competition is RED with envy!



Dave
 
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